Hansel Subaru Corby Ave, Santa Rosa

Hansel Subaru Reviews

• J

  James Simonds
  5

  We were treated with great cordiality by Barbara Lee who expedited the purchase of our Outback, taking lots of time to explain all the features. Transactions proceeded smoothly though could have been a bit more efficient to minimize time in the office. However, all personnel were pleasant. Comfortable showroom.

• A

  Anna Harsh
  5

  My mom and I came in at the end of last year when she was in the market for her first ever brand new car. The salesman who helped us, Andrew, was the best. He gave us space to look without being overbearing. He was very knowledgeable and he had the answer to every question we had. He asked the right questions to make sure my mom got everything she was looking for. This guy is an asset.

• D

  Dominic Gage
  5

  Adam L. Was very professional and knowledgeable, he was able to answer the few questions I had with a good explanation. He made the process as painless as it can be, my car was there a tad longer than expected but Adam and the Hansel team took care of me.

  Response from the owner

  Thanks for highlighting some of our staff who helped make this such a great experience, Dominic! Please feel free to reach out to us if you ever need anything else. Safe travels!

• T

  Taylor Turner
  2

  My girlfriend, my son and I came here to test drive a WRX after just leaving Lithia test driving a charger. I've been buying cars for a long time and I know better than to buy anything without first going home and sleeping on it and discussing the options at home. The salesman we had ignored every single mention I made of me not wanting to make the purchase today. I told him multiple times we had an appointment and we had to leave by a certain time. He brought us into his desk and then kept leaving and going to talk to his manager about pricing. We were about to be late and he gave no care to us about to miss our appointment. He kept telling us to wait at his desk. We eventually got up and walked out and he ended up chasing out of the parking lot and then calling my girlfriend and I multiple times the next few days. We honestly loved the car and may have done business with him but we will never come back to this dealership because of how push this guy was.

  Response from the owner

  Taylor, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (707) 578-4530 to discuss this further.

• R

  Robert Braren
  4

  Big organization, so lots of choices, but also lots of cracks. Bought the new 2019 Forrester from them. Lots of miscommunications on the ordering process and when the car finally did come in a few of the accessories I wanted were missing. fortunately for me and this review they gave me an excellent price on the car because of all the confusion and mistakes. Overall given four stars for making up where they went wrong

  Response from the owner

  Mr. Braren, Thank you so much for your feedback. I am happy to learn that we worked to make things right. I also appreciate you for taking the time to let us know things weren't perfect. I'm always willing to learn about some of our inefficiencies as that's the only way we can get better. Thank you for taking the time. John D. Bruno General Sales Manager Hansel Subaru

• G

  Georgianna Fox
  1

  Made an appointment to have roof rack and cargo container put on brand new crosstrek. I was told it would take 20min. I have been sitting here for two hours and they still aren't done.

  Response from the owner

  Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to General Sales Manager, John Bruno at [email protected] or at (707) 578-4530 and we will do our best to make this better.

• k

  katie mcgilvary
  1

  I love my car but absolutely dread having to deal with the dealership. They don't let us know when our car is ready (several times) and then act like we should have psychically know it was done. Ripped my back seat when the car was detailed. Horrible communication in general.

• L

  Lauren Claussen
  5

  Scott and the entire Hansel Subaru team have been very welcoming and incredibly helpful through my car-buying process following a car accident. They have made it a smooth and easy transition. I purchased a 2016 Outback and can't be more happy with my vehicle. Thank you to Hansel Subaru!

• A

  Amber Courtemanche
  5

  We bought a Subaru Outback today from Hansel and it was a very positive experience. First off let me just say Vern Hunter is the man. He was such a nice and polite salesman , didn’t pressure us at all, and was totally upfront. If you go to Hansel, ask for Vern to help you out.

  Response from the owner

  Amber, thank you so much for taking the time to tell us about your experience. We greatly appreciate it. Our goal is to make sure every experience is as positive as yours. We are lucky to have Vern as part of our team. If you have any additional questions or concerns please do not hesitate to contact me directly. John D. Bruno General Sales Manager Hansel Subaru

• M

  Melanie Doty
  5

  Scott Longaker provided us with an exceptional sales experience from beginning to end. We were given a very reasonable trade-in value for our previous car and he provided us with exactly the car and features we were after. Scott made the process very pleasant ; plus he's a nice person with excellent communication skills ( -: