OneMain Financial Stony Point Rd, Santa Rosa

OneMain Financial Reviews

• A

  Abhinay Tokala
  1

  Very disappointed! I was told on the phone that they would get back to me the same day or next day. It’s been two days since I applied, not only I didn’t get a reply from them but also they are not answering my calls. Please have some courtesy at least to let your customers know if their loan is approved or declined.

  Response from the owner

  Hi Abinhay. Your loan specialist at your local branch will review your application and reach out to you to discuss your loan. You may also contact your branch directly to check on the status of your application. You can find their contact information by visiting: https://spr.ly/OMFBranches. Thanks and have a great day. - AS

• T

  Tonya Singh
  5

  Jasmine was very kind and caring. She worked it out to have my payments taking out every two weeks. She is a very kind and caring young lady. I tell everyone about them and to only deal with her. So far I have nothing bad happened to my account. Thank you Jasmine 😊.

  Response from the owner

  Hi Tonya, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

• S

  Sandy Palmer
  4

  Helped me get through a challenging time. Staff very patient and helpful

  Response from the owner

  Hi Sandy, We love hearing about your experience. Thank you for the feedback. – LF

• l

  lilia schlie
  2

  They're a sub prime lender, in which you can get approved with them with a low score, but you pay high rates. A few years ago (right after merging with Springleaf) I got a personal loan here and got talked into refi'ng my car to get more out at a lower rate than unsecured. So take my 5% auto loan to like 16% for additional cash with one main. Dummest mistake I made. I looked at statements over the almost 2 years, and when I saw my payment broken down, more was going to interest than principal. Makes sense in the beginning but 2 years on? I got wise and refinanced back to a regular auto loan with someone else. I owe just a bit more than what my car is worth, even with attacking the loan with additional payments. I could have had my car almost paid off by now if I never had switchd to one main. Eventhough I refi'd away from one main, I have years left to pay off my loan, because the loan amont was still so high (because the payments I made mainly went to interest). Be aware and know your options if you apply here. That is all. Do your research

• C

  Christina Gutierrez
  1

  This is my only source of debt. I renewed/refinanced at the beginning of the year . I was signed up for automatic debits on the 5th without my permission. One came out and I over drafted, I got a big fee from my bank. So, I called in and asked to be taken off automatic debits. The rep said ok, but it only worked for that month. The next month I was in the same situation, big overdraft and fee from my bank. I called in again and scheduled payments on the correct days through October. It worked for 2 months. This month, I was scheduled for the 14th, they reverted to the original date of the 5th without telling me. Now I am overdrafted with a fee from my bank. My bank will not refund the charge because they see me as a risk who frequently overdraws, even though I have asked one main several times not to auto debit me on the 5th, but rather to charge me on my payday. How can companies like this expect us to be 100 percent on time all the time with no question if they do not provide the same standard of service?

• I

  Igor Ainbinder
  1

  Just had a terrible experience with Jasmine which ended with her hanging up on me when I asked questions about a personal loan. Awful customer service, stay away! These guys offered to refinance my auto loan from 3% to 15% in order to give me a personal loan.

• J

  Jacqueline Young
  1

  Do not ever use this company or their products. My wife got a loan through this company and used her car as collateral. They had her include her registration cost into the loan and said that they would pay it for her. They didn't and cost her 6 months of late fees. Then when she paid off her loan early, in Nov 16', they forgot to submit the paperwork to give her back the title of her car and we are just now getting the paperwork back from the DMV. It is April 2017. Also, they forgot to put the city of where the car is registered, so my wife needs to go into the DMV with the paperwork and turn it into them. Worst company ever. Sunny is a joke of a manager. Go anywhere else you possibly can to get money for a loan.

• M

  Monique Quillen
  5

  Thank you Armando! Very helpful and understanding. Within two days I had my loan. Thanks again.

  Response from the owner

  Hi Monique, Thank you for the star rating! We appreciate people like you for taking the time to provide a review of our branches. Have a great day! - LF

• M

  Marjouri M.
  5

  Nobody likes loaning money, but OneMain makes it easy and comfortable and they are ON IT with everything I've needed! Most personal loan places have outrageous interest rates, and while OneMain isn't "cheap", they're fair. If I could give them 10 stars, I would.

• B

  Brooks Nelson
  1

  This Company Is A Predatory Loan Shark Company who Prays on Low-Income Individuals who uses their cars,homes as collateral in case they consumer can't make ends meet. Be Careful with them .i am sure all the positive comments about them (onemain) who actually used too be Springleaf Financial are from actual Springleaf(onemain) employees .what a Load Of Losers and Loan Sharks