Hanscom Federal Credit Union Porter Rd, Littleton

Hanscom Federal Credit Union Reviews

• A

  Addison Briggs
  5

  I've been a member for close to 20 years now and I can state, definitely, that this is the best financial institution that I've had business with. The customer service is exceptional! I saw the review by someone who had a fraud situation occur but I've had several of those over the years, it's the world we live in now unfortunately, and Hanscom's Fraud team responded quickly every time, advising me on steps to take and resolving every incident to my satisfaction. I've had terrible experiences over the years with all of the "big name" banks with the clever commercials but Hanscom outshines them all. Highest recommendation! A+++++

  Response from the owner

  Thank you, Addison! We'll share your kind words with the Hanscom FCU team! This Thanksgiving Day, we are grateful for members like you who help to make this credit union work for all members. Happy Thanksgiving! - mj

• L

  Lewie
  5

  I love doing business with HFCU. Customer service is top notch. My money grows and that makes me very happy.

• M

  Miguel Cruz
  5

  I called because I need some information about my account and mailing and loan and within 4 minutes everything I need was done and I had an actual human and she was extremely kind and help with my situation incredible customer service

• J

  Jonathan Gilson
  5

  Contacted HFCU about an auto loan refinancing, and received excellent service from Helder — quick responses, a great rate, and a straightforward process. Although I didn't end up finalizing the deal, it wasn't a reflection on the bank — this team is fantastic.

• I

  Indira Hernandez
  5

  I would like to make known that I have been with HFCU for about 10yrs now and I must say it has always been a great experience. Today I had the overall BEST experience yet with Helder Raposo. Helder has made the start of my loan process incredible. He took his time, explained in full detail all of Hanscom products that pertain to me. He analyzed my credit report and came up with a great plan to better my score. I not only turn to Hanscom for Helders incredible customer service but for all my loan products. Hanscom now has my auto, personal and credit card with them. I fully recommend Hanscom to anyone. They truly CARE about their members. HANSCOM IS THE BEST CU AROUND! GO SEE HELDER HE WILL TAKE GREAT CARE OF YOU!

• J

  James Butterfield
  1

  the worst part about this bank is that THEY DON’T PICK UP THE PHONE!!! I can stay on hold for 7 and a half hours and for some reason they are “busy”

  Response from the owner

  We regret that you experienced this frustration and have alerted our management team of this post. We are aware of intermittent phone issues with our 800-number this week and have worked to resolved them. To learn more about Online Access, which is available 24/7, please visit www.hfcu.org/access. We apologize for any inconvenience. - mj

• C

  Cooper Johnson
  1

  They make it impossible to get in contact with anyone or login in on their website. Wouldn’t recommend.

  Response from the owner

  We were surprised to read this review, as this does not reflect the quality of service on which we have built our reputation. We have elevated your comment to our management team, and we welcome the opportunity to discuss this with you. For assistance, please fill out our member feedback form: https://www.hfcu.org/member-feedback.html