Hancock Whitney Bank Howard Ave, Biloxi

Hancock Whitney Bank Reviews

• O

  Orette Alexander
  1

  Worse experience ever. I went to change a $50 bill for my small business. The guy decided to yell at me for my name for just change. I proceeded to tell him my business name and he instead decided to send me my money back. How embarrassing. I have been doing business with Hancock Whitney for over 12 years if I want to just ask for change without having to provide all my life story that should be allowed. It’s unbelievable how unprofessional and disrespectful these tellers have become and they are here to not just serve customers but service the community. Wow I will now be canceling all 12 of my business accounts with this institution. Don’t even go to the Howard Avenue branch in Biloxi. Worse experience EVER.

  Response from the owner

  We are very sorry that you had this experience. We always strive to provide a 5 star experience and will pass the comments to the financial center manager.

• A

  Angela Stewart
  1

  The WORST customer service I have ever encountered at a bank in my life! Lisa your teller was abrasive, rude and very unhelpful. We have banked with Hancock Whitney since 2017 and over this past year your customer service has gone down the toilet.

  Response from the owner

  I am very sorry that you had this experience. We strive for 5 star service. We will pass along your comments to the financial center.

• B

  Bethany Fayard
  5

  Our company has dealt with Hancock bank for decades. They are always helpful and ready to assist us with all of our banking needs. As times have changed, and fraud is on the rise, they have adjusted their practices to keep our funds safe and our business secure.

  Response from the owner

  Thank you for the 5-star feedback! We strive to provide top notch service and are happy to have meet your expectations for decades.

• r

  robert Molsbee
  1

  I have done business with Hancock Bank for over 40 years. They have always been helpful ,courteous, and professional.

• T

  Todd Coale
  5

  Cindy Martin helped me. You guys need more front line people like this.Always a pleasure by any your staff. She by far the shining star! ..Extremely helpful,courteous, big smile and one of the best customer service experiences I ever had!! I see President in the future for her??...TY...Steven Todd Coale your customer for many years.

  Response from the owner

  We're so glad to hear about your recent 5-star experience! Thanks for taking the time to share your feedback we have passed along to management and Cindy!