Guild Mortgage Company Christopher Toppi Dr, South Portland

Guild Mortgage Company Reviews

• C

  Chelsea Bee
  5

  Matt Best was great to work with and Guild as a whole. Matt was professional, communicative, and cool. He explained things in a way that was easy to understand, which my husband and I appreciated as first time home buyers. I would highly recommend Guild!

• B

  Bethany Bottaro
  5

  We had the best experience getting a mortgage from RMS. When I first started looking for a mortgage company I was terrified of all the that had to go into it and just heard horror stories of some companies. A friend of mine recommended to call Rudy Ferrante at RMS. I can't tell you how calm he made me feel about the whole process right from the start. His positive attitude and great energy- it's like he was just as excited to get a house as I was. The whole process from start to finish was flawless. Rudy and his assistant Lauren were a dynamic duo. Both were so responsive and answered any questions I had with no hesitation. Rudy got me an AMAZING rate- no one could beat it. We closed in 3 weeks- which was earlier than expected. Rudy got it done!!! I'm sure this won't be my last home I will buy, so Rudy will definitely be seeing me again in a few years!!! Thank you RMS for making the process actually enjoyable and exciting!!!

  Response from the owner

  Thank you for sharing those kind words with us, we wish you the best!

• S

  Shelby Newsted
  5

  Rudy and his team were extremely helpful and supportive during our first home buying experience. They provided regular updates and cost estimates so we were fully informed at all times. Rudy and Lauren were always very quick to respond to any questions we had (and there were many!). They made this life changing event smooth and seamless. Thanks RMS!

  Response from the owner

  We appreciate you sharing this! Best of luck in your new home!

• I

  Iman Elamin
  1

  My experience with Kevin Young, branch manager, at RMS, was surprisingly TERRIBLE. I am taken aback at the text messages he has sent me. Initially, he was very pleasant and easy to interact with while my loan was getting approved. However, when my family faced some tough circumstances and the sale had to frustratingly (for all parties) be delayed a couple of times, Kevin got angry. He was no longer professional via text messages; despite me telling him a family member was ill, he told me that I have wasted his time and energy as well as the time and energy of others. Due to my circumstances (which I have no control over and tried VERY hard to work around), he told me he doesn’t understand what he has been working on - he told me my family “just took off” even though I had explicitly said it was urgent and had on multiple occasions expressed that there was suffering involved. Our interactions have been extremely unkind. I am sure he is a wonderful person, but I felt I owe people this review — if you are struggling and hoping to work with someone compassionate and easy to work with, RMS may not be for you. If things do not pan out perfectly, you and your entire family may be scolded for it, regardless of the circumstances. There was no respect, no kindness, no professionalism, and no empathy. A loan officer must know that things sometimes just do not work. Humans come with suffering and fluctuations and loss, and they should not be made to feel bad for it because a loan officer is angry. According to Kevin Young: “I treat every customer I see the same as I would want to be treated -- with the highest level of respect and customer service.” This is simply not true. He offered me and my family no respect even though we tried our best to advance a sale. Thank you,

  Response from the owner

  Thank you for your feedback, Iman. We strive for complete customer satisfaction at RMS and regret that was not your experience. We’d like to work with you to address your grievance. Please email [email protected] with your contact details so a manager can reach out to you.

• H

  Harold Baerga
  5

  Great experience I Decided to refinance my house to save money and was very lucky to get Rachel Letourneau to handle the process. She is extremely helpful, knowledgeable and caring even answering emails after hours. The RMS staff made my experience easy and straightforward. I definitely recommend RMS to anyone looking for a mortgage loan and I already saved Rachel's contact information for my future mortgage needs.

  Response from the owner

  Thank you for sharing this with us Harold! We're so glad to hear that your refinance experience with Rachel Letourneau was such a positive one.

• D

  David Waggoner
  5

  Highly recommend. I have employed Tracy on three occasions now, over the past 12 years. hee is experienced, aware, thorough, efficient and professional. The service I am receiving through RMS is excellent. And importantly, the quote for the latest refi I received was the best by far of the three institutions I investigated.

  Response from the owner

  Thank you for your kind words, David!

• E

  Eric Abrantes
  1

  I received a notice in the mail that my loan has already been sold to a 3rd party. I never even had time to make a payment to RMS before they sold the loan to another company. Looks like my new loan is with Lakeview Loan Servicing and will be serviced by LoanCare LLC on their behalf. I looked up some reviews online, and people have horrible experiences with both of them. I had multiple Banks and mortgage service companies I could have obtained my mortgage from. I went with RMS due to my real estate agent's suggestion. Now I feel like this has been a bait and switch, and I will have to deal with a horrible loan servicing company because I chose RMS. I will be telling everyone I know to avoid RMS in the future.

  Response from the owner

  Thank you for your feedback, Eric. We strive for complete customer satisfaction at RMS and regret that has not been your experience. One of our managers has reached out to you to address your specific concerns.

• L

  Lyn M. D
  5

  Senior Loan Officer NMLS# 366272 Rudy Ferrante is a fantastic loan officer at RMS! Rudy is a cool, calm, collective, confident, easy going guy. Rudy is experienced, professional, knowledgeable, friendly, easy to work and communicate with from beginning to end, both on and off the clock. He and his (TEAM RUDY) made the entire experience as easy and seamless as possible, and always went the extra mile to ensure that I (my family) were taken care of, and that we understood every step of the process. Everything from the timing, speed, and scheduled closing date was proper! It was a pleasure working with Rudy, and I (my family) would definitely recommend Rudy Ferrante to anyone, anytime! Thank you Rudy for guiding us home!!!

  Response from the owner

  Thank you so much for sharing your story here. It means so much to us to hear about it when our loan officers and teams deliver the RMS Experience we strive to provide. We're so glad to hear that working with Team Rudy was such a positive experience for you. Thank you again for letting us know. Wishing you the very best!

• V

  Vincent Grassi
  3

  Pretty good to deal with throughout the mortgage acquisition process. Definitely disappointed in the quick sell off of the loan to one of the "big guys." I get it, they are in the business to write loans, not manage them. Just wish I knew beforehand. If you don't want your loan sold off to unknown entity, steer clear of RMS.

  Response from the owner

  Thank you for your feedback, Vincent. We strive for complete customer satisfaction at RMS and regret that has not been your experience. We maintain a close working relationship with all Servicers and are available at 800-640-0753 if you're ever in need of assistance.

• S

  Stephen C
  5

  RMS was recommended by our real estate agent. We tried going with our bank it was a nightmare. Rudy and team was a great help keeping us on track and flexible with our schedule.

  Response from the owner

  This is wonderful to hear, congratulations on your new home!