Guaranteed Rate South St, Hopkinton

Guaranteed Rate Reviews

• S

  Susan McDavid
  5

  Everyone I worked with at Guaranteed Rate was very professional, courteous, and extremely helpful. All my questions were answered in a timely manner. I was moving from another state, so some of the terms used were new to me. They never made me feel uncomfortable, just because I didn’t understand the terminology. My experience was great and I highly recommend using them to everyone looking for a mortgage loan.

• N

  Nito Gomes
  5

  I have never conducted an online review for any product or any service. This can be checked. But I really felt compelled to do so in this case. John and his team were fantastic in helping me through my very difficult circumstances to get me a rate and in close on the house that I was buying I’ve closed now am and moving in. Really, I cannot recommend John strongly enough. He is kind, helpful, and most of all, perhaps for me, a professional. In every single step of the way he and his team were professional and helpful. Also, very clear about everything every step of the way. You will do yourself well to go with John and his team.

• J

  Jennifer A
  5

  John and his Team have been fabulous to work with. John is amazing. He made the process easy from beginning to end. This was my first time purchasing a home therfore I needed some hand holding. John was always there to help and answer my questions. I feel he went above and beyond to make sure I understood the entire process. It was an absolute pleasure working with John and his team. Thank you!

• C

  Catherine Barron
  5

  John and his team are outstanding!! From the very beginning of the loan process, they updated me every step of the way. The team openly communicated and was very responsive to emails or phone calls. They have been such a joy to work with and I will definitely be working with them in the future as well as recommending them to my friends/family!

• J

  John Silvia IV
  5

  Well, John and his team were referred to me by my agent and they sounded too good to be true but I gave them a shot. Incredible the difference a loan officer can make in the process of buying a home. He lives up to the good reviews on here. Thank you John.

• B

  Bernard Rainer
  5

  Everyone at Guaranteed Rate was extremely professional, knowledgeable, courteous and helpful. it was a pleasure dealing with company.

• P

  Paul Ostrander
  5

  Bryan and the team at Guaranteed Rate do a great job. I have worked with Guaranteed Rate on several loans and their team is always friendly, responsive, and knowledgeable about the loan process. Tom B. & Rachel F. are constant professionals and always around to take my questions.

• J

  Joe
  1

  We worked with Guaranteed Rate for roughly a year. It was honestly a 5 star experience for that entire year. John Faria is an amazing human being and does an amazing caring job. John breaks everything down clearly for you during the home buying experience. He takes time from his weekends, nights and even early mornings to assist any mortgage need you may have. On the other hand, when it came to closing Guaranteed Rate was nothing but a painful reminder that some only strive to collect a paycheck. It was only a negative experience full of delays and extremely poor communication. The company lied about our appraisal saying it was switched from a desk to a full, when it was actually a full and canceled. Then a week before closing they had to reorder the full appraisal again, causing more stress for us and the sellers. The torch was unfortunately passed from John to Thomas Babigian. Thomas gave the impression of caring less about the outcome and just saying what you wanted to hear, even if none it was true. "Joe I guarantee you'll have it" but wouldn't guarantee in writing. He used his false sense of charisma to calm the client, while he clearly just cared for the house appraising for as much as possible to collect as much money as possible when selling off the mortgage. He is a man that must have been in the field for a while, he thinks he knows how to calm the situation of extremely delayed paperwork on Guaranteed Rates end. All he did was blow smoke, while everyone else sat anxiously waiting. They did a horrible job and provided a painful experience. Never use Guaranteed Rate. Stay far away from this dishonest company. They care about the money, not the client. They cannot even communicate well internally never mind with a client. They made the home buying experience hell and I wish none of this upon another victim of theirs.

  Response from the owner

  Thank you for taking the time to submit this review, Joe. We would appreciate the opportunity to speak with you to learn more about this situation. Please give us a call at your earliest convenience, so we might better look into this. We can be reached at (773) 328-6467. Thanks again for bringing this to our attention. -Customer Care

• J

  John Inzitari
  2

  They got the loan for me That part was ok. Now I have a pretty simple question of where to send my first mortgage payment and its been 3 weeks of emails and back and forth with no answer in sight. The loan also took a lot of time to get with a big lack of communication on their part. The next time I need a loan I will find a place where people can at least answer basic questions without having to get 3 or 4 different departments involved.

  Response from the owner

  Thank you for taking the time to submit this review, John. We would appreciate the opportunity to speak with you to learn more about this situation. Please give us a call at your earliest convenience, so we might better look into this. We can be reached at (773) 328-6467. Thanks again for bringing this to our attention. -Customer Care