Great Western Bank S Cliff Ave, Sioux Falls

Great Western Bank Reviews

• F

  Faith Shaylene
  1

  Frustrated. First set of debit cards received never worked because the automated line hung up before letting me set a pin, twice. New actual First Interstate cards come and they were unable to process my request and I got hung up on. Called the client services number on the back of the card and was put on hold for 47 minutes and then told the card was activated and to call back the number (that didn’t work last time) to set a pin. Called and to no surprise got the same message that they were unable to process my request at this time and then said goodbye? It would be one thing if this happened once but I’m frustrated with the possibility that I may never be able to use a debit card from this bank because they won’t let me set a pin. Also a little strange that there aren’t deposit slips in the drive through and I was asked if I wanted a copy of my balance after a cash deposit. When I had to put my info down on scratch paper yes I want at least a little proof that the hundreds of dollars I just “deposited” actually went into my checking.

• D

  Don Welker
  1

  Wish GW was never bought out. Long hold times (16 minutes currently) for online banking. What a joke. Ill be closing my account!

  Response from the owner

  Hi Don, We sincerely apologize for the inconvenience this has caused you and appreciate your patience. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• S

  Sydney Widman
  5

  I was in a panic today needing help printing statements back to the first of the year & a woman very nicely helped me & went above & beyond as far as to get me the scans of the check that I was looking for. Maureen provided excellent life and wedding saving service & Ty was also a huge help in the process ! This is the kind of above & beyond service that you would hope to receive :)

  Response from the owner

  Thank you for the kind words Sydney. We appreciate your business!

• C

  Caleb Carr
  5

  The people that work here are very nice and helpful, despite what other reviews say, whenever I cash a check I never receive a $5 fee. Their customer service goes above and beyond. You can truly tell many of the employees aren't just there to get money, they truly care about the customer. I have never had a bad experience in the years I've been going here.

• K

  Keith Jensen
  5

  I started going here 4 years ago. The people are very professional and cannot be beat!

• M

  Matt Adams
  1

  Will be closing my account and going to Wells Fargo

  Response from the owner

  Hi Matt, We sincerely apologize for the inconvenience we have caused you and appreciate your patience. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• R

  Rachel D
  5

  This is the branch I always go to because there is actual people there to help you instead of talking to someone through a screen! Most of the time I use the drive up and have had good experiences-one person in particular remembers me each time I visit.

• T

  Tiffany K
  1

  No app for business accounts and charge 5$ to cash a check from someone who banks there. Rediculous!

• R

  Rylan Petrich
  4

  Gave us a box of pennies and very nice

• J

  Justin M
  1

  Not impressed! Bad service and high fees!