Great Western Bank Broad St, Grinnell

Great Western Bank Reviews

• B

  Becky Froias
  3

  Follow up Amendment: Sarah from the bank contacted me, we had a nice, civil conversation about what happened and we reached an agreement that we were both happy with. That was all I was hoping for. Thank you to Sarah for making amends with me and helping to change my tune towards them. Communication is key! This is the worst review I’ve ever given because I believe that everyone and every business should be able to right their wrongs. I gave them many times and multiple people to at least offer to split the cost with me. All I got was good luck finding it. Like others have said, do not bank here! I needed the abstract from 2006 to sell my house. The lawyer’s office was helpful with their paperwork stating that they took it to F&M bank. They said they don’t have it there or in the Sully branch. I would have kept it with all of the other important papers that I have, some are 50 years old. Of course the abstract has to be recreated, at the tune of about $850. Since the bank manager washed his hands of my case (oh and there have been at least 3 abstracts that have had to be remade from bank so far).

  Response from the owner

  Hi Becky, I am so glad that we were able to talk about your concerns on the phone Friday. We sincerely apologize for your frustration and truly appreciate your business. If there is anything else that we can do for you in the future, you now have my direct phone number, don’t hesitate to call. – Sarah, Retail Manager

• S

  Scott Foster
  1

  Very unhappy with this bank and the teller manager. I was going to put her on blast but I’ll leave it at her title. So long story short Wife stops to get money on Saturday ATM malfunctions. ATM service by a third-party they cannot do checks and balances on their own ATM therefore I have to wait seven days before my bank will let me file a dispute. My bank tells me it’s because we’re waiting for them to do the right thing. They are unwilling to contact their ATM company to do a checks and balance on there Owen ATM. So now our account is -270 some dollars and nobody cares . What great small town values this business has .Very unhappy with this bank I would not use the ATM again I’ll Gladly pay the 1.50 at Lincoln savings bank.

  Response from the owner

  Hi Scott, We sincerely apologize for your frustration. Our management would like the opportunity to discuss this with you further and provide solutions. Please call us at 800-952-2043 or email us at [email protected] so we can help you resolve this issue.

• M

  Matthew Wolka
  1

  DO NOT BANK HERE. Had suspicious charges on my account. Reported the anomaly. They decided that I made 1000$ in charges when I had not had that kind of monies since I opened the account. Zero help, no one contacted me beyond the day I reported the problem.

  Response from the owner

  Thank you for taking the time to provide us with this feedback. We apologize that your experience did not meet your expectations and would like an opportunity to discuss the situation with you further. Please contact us at 1-800-952-2043 at your earliest convenience if there is anything else we can do to help. We hope to speak with you soon.