GreenState Credit Union 6th Ave, Grinnell

GreenState Credit Union Reviews

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  Margaret Haines
  5

  Grinnell 6th Avenue Green State Credit Union has the best customer care, service I have ever experienced! They have helped rebuild my credit and best bank/credit union! They are always very kind and helpful! I highly recommend them 👌!!!

  Response from the owner

  Thanks for the kind words, Margaret! We are passionate about assisting all of our members in achieving their personal financial goals however we can! Thanks for being a great member of GreenState.

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  Jeff Martin
  5

  I can't say enough about the awesome experience that the Grinnell GreenState CC Staff provides me and my family as customers. Starting with Brad and Carl (two exceptional professionals), the staff is always available, always friendly and always goes the extra mile to help with any request or problem. I make it a point to stop in the office whenever possible to do my business... everyone knows me by name and it is always an enjoyable almost fun experience. You have one heck of a team in Grinnell Mr. Disterhoft

• K

  Kara Peiffer
  5

  Green State has been a pleasure to work with for all of my banking needs. Mortgage did a great job with the purchase of my first home. And I also had a great experience with my auto loan and other personal banking needs. Brad, Erin and everyone else in Grinnell have been great to work with.

  Response from the owner

  Hi Kara, Thank you very much for the positive review. We a thrilled to hear about your experience with our Grinnell location and look forward to serving you for years to come.

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  Jimmy Himschoot
  2

  I have been a member with Greenstate for a few years now. All services have been great, very friendly people when I have been in to handle business. Not a very good experience trying to get a mortgage though. Called with no answer, left a message to return my call, never got any call back. I had a text message reply and even after replying to that, I got nothing back. Finally I went online to apply, and the return call I got was garbage. Had to start jumping through hoops before the jumping through hoops for a mortgage actually begins. I have since explored further options and found great rates elsewhere. I will continue to use their services for my checking and savings accounts, but they lost me as a loan borrower.

  Response from the owner

  Hi Jimmy, Thank you for the review and candid feedback. We are very sorry to hear you are unhappy with your experience with our Mortgage Department. We've shared this feedback with our Senior Vice President/Mortgage Lending, Ryan Doehrmann, and he let us know he will be reaching out to you soon to better understand what went wrong so we can avoid any issues in the future. Also, we are happy to hear you are enjoying the other aspects of your membership with our credit union and we look forward to continuing to serve you in the future.

• E

  Edward Pomper
  1

  Opened checking/savings accounts recently. They made no disclosure in writing or verbally about ATM limits. My card was declined at a casino on vacation (there was plenty of money). I had to use my debit card for a cash advance (let me reiterate, there was plenty of money to withdraw). That made the fee $50 instead of $5. When I asked them for a credit due to their failure to disclose the ATM regulations they simply said "no". Basically they hold your money hostage, it was so embarrassing.

  Response from the owner

  Hello Edward, Thank you for taking the time to leave us a review and candid feedback. We are very sorry to hear about the issue you ran into when trying to use your debit card while on vacation. These limits would have been disclosed to you on our membership agreement and disclosure provided when you opened the account. Also, we are able to increase your card limits temporarily by request if you ever need. If you'd like a copy of the membership agreement and disclosure document or have any other questions or concerns please contact our branch manager, Brad German, at 641-236-1805 or [email protected]. Thank you!

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  Megan Hall
  5

  I’ve had excellent service from the Grinnell branch! They’ve helped consolidate my debt and raise my credit score. 100% recommend them! Always friendly and professional service.

  Response from the owner

  Thanks for the review, Megan! It's our pleasure to help you achieve your financial goals here at our local branch.

• D

  Dirk Morrow
  1

  1st you approve me for a no money down car loan in June when the payments on the car are gonna be $500.00 a month. Then when I want to purchase it for a cheaper Price and lower monthly payment, Then you turn around demand a $5500.00 Downpayment or else a denial, you guys are pathetic. Why did you even approve me the1st Time? Anyway it's all over but the shouting, I got approved by my own bank with way better terms than a $5500.00 down payment .

  Response from the owner

  Hello Dirk, Thank you for taking the time to leave us a review and candid feedback. We are sorry to hear you are unhappy with the terms of the loan we were able to offer you. We are unable to speak to the exact details of the offer in a public forum. However, we would be happy to look into this with you in private. If you'd like to review this with us further please give us a call at 319-339-1000 at your convenience. Thank you, we look forward to speaking with you soon.

• A

  Andrew Thomazin
  5

  I bought my first house through them, Erin is a rockstar, and has done wonders with my mortgage. Also, more than helpful with setting up my IRAs and retirement accounts ( as I've never had any before). Wonderful to work with and zero problems with any deposits or transactions!

  Response from the owner

  Hi Andrew, Thank you for your membership and for leaving us this positive survey. We are happy to hear you had such a great experience with our staff and we look forward to working with you in the future.

• G

  Gaige K
  5

  Hands down great company! Sat down with a rep within seconds of coming into the company to apply for a car loan. They got me approved even though I didn’t have much credit coming out of the military. Great company and highly recommended!!!!

  Response from the owner

  Hi Gaige, Thank you for the positive review and for sharing your experience. We are happy to have you as a member and look forward to serving you for years to come.

• J

  Junie skmkty
  4

  Friendly, helpful, post transactions in a more timely manner than they used to. Eliminated debit transaction limits before fee charged. Received good %rate on my car loan and was a pretty pain free transaction.

  Response from the owner

  Hi Junie, thank you for your membership and taking the time to rate UICCU!