Great Lakes Home Mortgage W Winchester Rd, Libertyville

Great Lakes Home Mortgage Reviews

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  Adam Diamond
  5

  As a real estate attorney, I have worked with many happy clients that financed their purchase with Charles and the great team at Great Lakes Home Mortgage. Every time I see their name on a new contract I breathe a sigh of relief because I know I am working with a lender that is always on the ball and is always focused on their client's success. I highly recommend them for all your mortgage needs.

  Response from the owner

  Hi Adam, I could have sworn I replied to this message seven weeks ago, but apparently it never posted. But I don’t mind repeating myself :-). Thank you so much for your kind and flattering words. The feelings are mutual. My office and I always appreciate working with you, as we know that you and your team will treat our mutual client the same exceptional level of service that we strive for. Keep up the great work, and we look forward to working with you and your team again in the near future! Sincerely, Charles Mathison

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  Nicole Plaku
  5

  Charles and Pam made our home buying experience seamless! They were quick to respond, answered all questions thoroughly and went above and beyond to help us even after we closed with finding out important information. They were a pleasure to work with and I’d recommend them to all my family and friends.

  Response from the owner

  Hi Nicole! Thank you so much for review and your kind words! This is the level of service that we always strive for, so I’m glad to hear we succeeded 😀. We greatly appreciate your business and your referrals, and we are always here when you need us. Take care, and enjoy your new home! Sincerely, Charles Mathison

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  Deb Kouba
  5

  Charles and his team are wonderful! They are always in contact with you to keep you up to date. They will always go the extra mile to make sure you get the best rates. We will definitely recommend Charles and his team to my family and friends. We will use them again if we decide to move again, they make the entire process so easy for you!

  Response from the owner

  Hi Deb! I don't know how I missed your lovely review...and several others from several weeks ago?!? I want you to know that I/we greatly value your business, and I sincerely appreciate your kind words. This is exactly what we strive for with all of our clients, so your words are reassuring music to my ears! I hope you and Mike are loving your new home! Take care, and keep in touch.

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  Ray Millington
  5

  Charles Mathison is great to work with. He goes the extra mile to help people get a good deal. Charles helped us refinance our existing mortgage and the process was smooth. He has a great team working with him!

  Response from the owner

  Thank you for your kind words, Ray! That is what I always have and always will strive to do for my valued clients. Charles Mathison Mortgage Loan Specialist 847-549-5663

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  Brianna Kuechle
  5

  This is the second time I've had the pleasure of having Charles help me with my mortgage, and I couldn't say better things about him and the staff at GLHM. Everyone there went above and beyond to help us make sure everything went smoothly, even with a quick close in an uncertain time of CoVID. Charles, Pam, and Sasha kept us informed, and calm throughout the whole process. They are a great team, and their customer service is impeccable. Highly recommend!!!

  Response from the owner

  Hi Brianna! Thank you so much for taking the time to leave such a wonderful review! Your kind words mean so much! What you’ve just described is the exact type of customer experience that I/we strive for on all of our transactions with every single one of our valued clients. We greatly appreciate your business! Take care, and keep in touch! Charles

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  Alexandria Spivey
  5

  I recently went through the home buying process with Charles Mathison. As a first time home buyer, I was filled with a great deal of uncertainty, and of course, quite a few questions. Charles spent time answering all of my questions in their entirety, and never made me feel as though I was wasting his time. His team really took their time in making me feel comfortable and at ease with the process. I would highly recommend Charles & his team at Great Lakes Home Mortgage to anyone currently looking to buy a home. Whether you're just starting out, or have bought a home in the past, Charles and his team have both the expertise and the personal touch that truly make the home buying process run smoothly.

  Response from the owner

  Thank you so much for taking the time to leave such a kind and thorough review, Alex! Your praises mean a great deal to me and my team. It is my utmost priority to create this kind of an experience for all of my valued clients. Please don't hesitate to contact me if I can be of any service to you or anyone you know in the future. Meanwhile, I'll be watching the market for you and will reach out to you if I see a good opportunity for you to save some money via a mortgage refinance. Take care, and enjoy your new home! Charles Mathison Mortgage Loan Specialist 847-549-5663

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  Matt C
  5

  We have now used Charles for our third purchase. He makes it easy and no matter what can always get it done. Pam his assistant is amazing as well. We are so happy that we get to consistently work with them.

  Response from the owner

  Hi Matt! Thank you for taking the time to leave me/us a review. I appreciate your kind words. I will pass along your sentiments to Pam as well :). You guys are a true pleasure to work with every time, and I am overjoyed to have helped you purchase another beautiful new home! Please don't hesitate to contact me if I/we can ever be of assistance to you or anyone you know in the future. Take care, and keep in touch! Charles Mathison

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  Christine Zickus
  5

  I was referred to Charles Mathison by my Realtor and I could not be more pleased with the communication by Charles & his Staff in getting me the best rate possible for my home purchase. Charles exceeded my expectations with his knowledge in answering other purchase related questions I had, without hesitation. I always received full attention from Charles and also his assistants, Pam & Sasha! Many thanks to all of your for all you've done!

  Response from the owner

  Hi Tina! Thank you so much for your kind words! That means a great deal to us. You were an absolute pleasure to work with, and we wish you nothing but the best in your beautiful new home. Take care, and keep in touch! Charles & Team

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  Eggs Benedict
  5

  I would highly recommend Great Lakes Home Mortgage. Buying a home is never an easy process. This is my second home purchase and my first experience with this company. They were always quick to answer any questions I had. Closing was a breeze and I feel as though Pamela and Charles had great interest in getting me the best deal I could. If I ever decide to move again I will be contacting them again!

  Response from the owner

  Thank you so much for your kind words, and for choosing me and my team to help you purchase your new home! We greatly value your business and we look forward to earning your business again in the future! Take care, and enjoy your new home. Charles Mathison Mortgage Loan Specialist 847-549-5663

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  Tim Bridgeman
  5

  Great Lakes Home Mortgage was suggested to me by my realtor and long time friend Joe Prindle. Charles Mathison, Pam Schleif and Sasha Lazar are great at what they do. They took an intimidating and document intensive process and made it seem like childs play. They were extremely thorough in helping a dumb dumb like me understand the numbers and not letting me bite off more than I can chew. If you're interested in buying but intimidated to do so. Contact Charles and his team.

  Response from the owner

  Hi Tim! Thank you for the kind words and thoughtful review! I will pass it along to my team. And don’t be so hard on yourself! You were on top of everything we asked if you, and were very easy and delightful to deal with. We are so happy to have helped you purchase your very first home! Take care, and keep in touch! Sincerely, Charles Mathison