Great Basin Federal Credit Union Los Altos Pkwy, Sparks

Great Basin Federal Credit Union Reviews

• C

  Cynthia Mastalka
  5

  Great place! Everyone is very kind and helpful! Love these guys

• A

  Andreas Anastassatos
  5

  The staff are extremely friendly when I first came in the bank to set up an account I was unsure about it. At the start I found that they reassured me and helped me from my last terrible experience with One Nevada. Marci, Audrey, Brandon and Laura are all wonderful human beings and I recommend you go to the branch, it's worth the drive!

• Z

  Zack Richter
  5

  I really appreciate the level of professionalism and the customer-first mentality shown at Great Basin. I've been with them for a few years now on car loans and I'm considering moving all of my banking over to them. I recently bought a car and the term I wanted wasn't offered at Great Basin so I went with OneNevada Credit Union. BIG MISTAKE. They're terrible compared to Great Basin and I'm doing everything I can to figure out how to get it over to Great Basin instead. If you're looking for a good Credit Union, you have found it!

  Response from the owner

  Hi Zack, thank you so much for this stellar review! We could not be happier to hear that you have had such a great experience with us. If we can assist you with your loan questions, or new accounts, please don't hesitate to reach out to us if you haven't already. :)

• N

  N G
  1

  So I put in an application for a credit builder loan which is kinda like a secured cc. Once my application was sent a representative was suppose to call in 24hrs and finish the process well 3 days had past and I called today only for them to say I did not have enough line of credit basically little to no credit be approved for the 300.00 I was asking for. I said thank u and hung up. Is it not the purpose of a secured cc or a credit builder loan to help build and repair credit! WTH Great Basin and they did a hard inquiry on and brought me down 3 points. False advertising for poor people just trying to build credit

  Response from the owner

  We are sorry to hear your experience was not what you expected. We do wonder if the loan was processed as the wrong loan type. We have circled back with our lending department to uncover any additional information and will attempt to follow-up however possible. We always welcome you to contact us directly too, so we can help resolve any possible misunderstandings on our part. Thanks in advance for the opportunity.

• J

  Jake Cooley
  2

  Been with GBFCU over 1 year. At first service was great. Today I went in and asked to speak with a banker about credit products. The teller just said I could apply on the Kiosk/tablet. A banker walked by and asked if I needed help. I was having issues trying to upload my stubs. I said "This is why I wanted to just sit down with a banker and go over my options." She said "I'm a banker and I would just go through the same process." There was nothing personal about my interaction today. I no longer feel like I "Belong". I just wanted to talk to a banker. The computer isn't going to recommend the best option for me. To be completely honest when I was with Wells Fargo I had more personal interactions then this. If the APY on my account wasnt so good I'd go back. If any bankers are reading this just realize that the Kiosks and tablets are taking your job. You are letting it happen.

  Response from the owner

  Hi Jake, we are so sorry you felt this way in your recent experience. We appreciate your feedback for it does help us make changes that ensure our members satisfaction. If you would like to set up an appointment to discuss the options with a banker, we would be more than happy to help.

• M

  Mrs. Boss Fig
  3

  Love your institution however you need to upgrade your online payment processing 3–5 days before payment post. We’re in 2021

  Response from the owner

  Thanks for the love, Mrs. Boss Fig. We do apologize for the inconvenience of that timing. We certainly desire to make things as simple and efficient as possible and will jump on the opportunity to process faster should it arise for us. Thanks for your feedback and your membership.

• S

  Shan Mager
  5

  Very helpful!! Is the best banking facility. Very friendly and personalizes their service

  Response from the owner

  Thank you for your review, Shan! Our employees love nothing more than helping and building relationships with their members - thank you for giving us the opportunity!

• e

  elsie brotherton
  5

  Great customer service. Clean banks very efficient. The best bank I've ever did business with. The tellers at all branches are really efficient and really nice. Thank you all for a great banking experience .

  Response from the owner

  Thank you for sharing your feedback, Elsie! And for being a member!

• T

  Tina Carroll
  1

  If I could give zero stars I would. There ATM stole my money and wouldn't give me my cash back and the people in the store refused to fix it. Very rude and unprofessional

  Response from the owner

  We are sorry to hear of your frustrating experience. Please contact us if you wish to discuss Shared Branching further to see if there's anything we can do to improve future experiences.

• G

  Gene Aquino
  5

  Applied for personal loan today & Carla (Los Altos) was very helpful with the process unlike banks that never return your call.Thank you!

  Response from the owner

  Thank you Gene! Your comments reflect exactly what we strive for at Great Basin. We are so glad you had a great experience, please let us know if there is anything else we can assist you with.