Grace Auto Sales and Service W Broad St, Richmond

Grace Auto Sales and Service Reviews

• B

  Brian Bahr
  5

  John Grace was super friendly and helpful throughout our car buying experience. My son picked up a new Coralla and couldn’t be happier! Thanks John!

  Response from the owner

  Brian, thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• W

  William Revis
  5

  Had a great car buying experience here! Vonda and John were very helpful and honest. Help me get a good deal on a 2012 Honda Accord which I absolutely love! Would definitely recommend buying a car here!

  Response from the owner

  Thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• J

  Jay K
  5

  It was a pleasure doing business with a small family oriented operation. Everyone we interacted with was extremely pleasant and professional. Pricing is fair and they went out of their way to make our vehicle purchase a great experience.

  Response from the owner

  Jay, thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• R

  Rachel Guevara
  5

  I had always heard horror stories about buying a car, and I was honestly terrified - albeit determined - when we found what was essentially the car of my dreams on CarGurus. It was my first time buying a car, and I can honestly say that although I walked in afraid, I left feeling like I made a good choice. No one tried to "sell" me anything, nor did I feel any pressure whatsoever to make a decision. As a first time buyer, Mr. Grace made the process easy and explained everything well, and it truly felt as though he cared about me as an individual rather than a simple buyer. The business is family owned, and it certainly feels like buying from family. Everyone there is incredibly respectful and they all had my best interest at heart. They even managed to make the process fun! My car was in amazing condition with everything taken care of, not to mention a reassuring warranty on the vehicle was included as well. If you're a first time buyer like me, and you want a place to go where you know you're in really good hands, and will get a more than fair deal, I absolutely recommend this place; you won't regret it.

  Response from the owner

  It really warms my heart to hear that you had such a positive experience. We love what we do and it's people like you that make all of the hard work well worth it. We wish you all the best as you continue on life's journey! You and your family are so special and it's my pleasure to serve you!

• L

  Lori Evans
  5

  I had an amazing experience. Everyone was very pleasant and professional. Selma was extremely helpful with finding the perfect car for my needs.

  Response from the owner

  Lori, thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• J

  Joy Caporale
  5

  This was the best auto purchase experience I've had. My husband and I each ended up buying a vehicle. There was no pressure, everyone was friendly and easy to work with. I recommend checking them out first before going to buy a used car anywhere else.

  Response from the owner

  Joy, thank you for writing this review! It was a pleasure meeting you and your husband and helping you both get vehicles! We enjoy what we do and customers such as yourselves make it even more of a pleasure. Thank you for your business and we wish you both all the best!

• B

  Benny Mouton
  5

  I've been buying new and used cars for 40+ years now. I've seen my fair share of "Used Car" Salespeople. With Grace Auto Sales, I didn't encounter that. Austin and John are solid people who care about their cars and want to ensure that you get a fair deal. After months of researching cars and dealers, Grace rose to the top. I tested out similar SUVs at other dealers. None were as clean as Grace's. I would strongly recommend giving these people a shot for your next used car!

  Response from the owner

  Thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• A

  Austin Baker
  5

  Came to Grace after a horrible experience at another dealership, got a much better deal on a CR-V than I was looking at elsewhere. We were treated much better and John took care of everything quickly and easily without adding thousands of dollars like other places tried to. Very glad we ended up here!

  Response from the owner

  Thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• G

  Gary Dabney
  5

  My time at Grace Auto was great, they gave me the freedom to look around and make my own decision on what I wanted to test drive and buy. John, Austin and Evan were a great help with information on every SUV I was looking into.

  Response from the owner

  Gary, thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!

• H

  Hitomi Cullen
  5

  Highly recommend Grace Auto Sales and Service! I bought Prius from sales manager, Austin. He is friendly, supportive, professional and communicates fast. Don’t look around other car dealer but GraceAuto! Their price and service is the best!

  Response from the owner

  Thank you very much for the positive review! It is absolutely a pleasure to serve! Please let us know anything we can do to assist you in the future!