Goldenwest Credit Union E 800 N, Orem

Goldenwest Credit Union Reviews

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  Margaret Attebery
  5

  I completed a loan application and submitted it online. In early afternoon. I got a phone call from Thang Chao informing me that the loan had been approved. Mr. Chao then gave me instructions on completing the loan documents which he forwarded to us via email. We signed electronically and he deposited the loan proceeds in our savings account. He was polite, courteous and efficient. It was a very pleasant and pain free experience. Very impressed with Mr. Chao.

  Response from the owner

  Hi Margaret, we are happy to hear Thang took good care of you. Thank you for the review, and we look forward to working with you in the future!

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  Sarah Curtis
  5

  We put in our loan application and within the hour we were contacted and sent the agreement. It was all very streamlined and efficient. Great service!

  Response from the owner

  Hi Sarah, thank you for the review and for being a Goldenwest member!

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  David Hamblin
  5

  I just had a positive experience opening a new account with Golden West Credit Union. The customer representative was Thang Chao, who has a great and thoughtful manner with people. It was painless, which is a positive. Mr. Chao is a great representative of GWCU.

  Response from the owner

  David, we are glad to learn you enjoyed working with Thang Chao! Thank you for the five-star review. We appreciate your business!

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  Merika A
  5

  Makhaila from Orem branch is awesome !! she is super professional and very helpful!! I start my application on line but I never got a answer back from any one it was very frustrating I tried to call them but no one answered or call me back !! I’m so glad to have Makhaila close because I had to go to the Orem Branch personally and Makhaila help me out she makes a big difference in customer service the best Loan officer!! Five stars ⭐️ ⭐️⭐️⭐️⭐️ For her and the GoldenwestCU

  Response from the owner

  Merika, we appreciate the great review and are happy to hear Mikaila took good care of you. Thanks for being a member!

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  April Palmer
  5

  TCHAO was very professional, had my loan approved as soon as I provided the documents he requested. Thanks for your quick response time! AP

  Response from the owner

  April, we are pleased to hear that you had such a positive experience at our Orem branch. Thank you for the five-star review and for being a Goldenwest member!

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  ALEJANDRO SAENZ
  5

  I was impressed with the quality of service, knowledge, and dedication of the staff at the orem branch. McKayla and Jocelyn helped me get through the process of my car loan, quickly and easily. They exceeded my expectations and provided me with a credit line and card. The flexibility of remote contact via email and phone worked person for a busy person like me. Compared to my experiences with other credit unions and branches, this one tops the charts.

  Response from the owner

  Hi Ivan, thank you for the review. We are happy to hear the Orem team was able to take care of you. We look forward to working with you in the future.

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  Haley Leonard
  1

  I would give this bank negative stars if possible. 1. Not willing to work with anyone. If you live far from this bank, they won't work with you over the phone. 2. They charge you $10 for over the phone payments. 3. One time when I did make an over the phone payment, they changed more then I authorized, when I called it they basically were unapologetic and said they can't really do anything. This bank is a Hassel and makes it hard to make payments. So inconvenient and unhelpful. I feel angry after every interaction I have had with them over the past two years.

  Response from the owner

  Hi Haley, we apologize for the level of service you received. We appreciate your feedback and will review it with our management team.

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  Hunter Richards
  5

  Went to buy a car on a Saturday when all the banks close early and Chad at the Orem branch made it so easy and fast to get our loan done. Thanks again.

  Response from the owner

  We appreciate the great review, Jeff. We are happy to hear Hunter took good care of you. Enjoy our new car!

• A

  Amanda Beales
  5

  Thang Chao helped me out with my loan application & I was so pleased with his attentiveness and quick responses. He is knowledgeable, efficient, and so kind.

  Response from the owner

  Hi Amanda, we are so happy to hear Thang took good care of you. We look forward to working with you in the future!

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  Mckenna Bass
  1

  Just had the most AWFUL experience here. I went in to try to find some options to help get myself out of a bad situation, only to find a 20-something guy who could not care less what I had to say. Apparently, to him, it was funny that I am trying to escape a domestic violence situation. He was degrading, sarcastic, and clearly making fun of me. He didn’t listen to a single word I said and rolled his eyes at me every time I spoke. I’m honestly shocked. I also work in customer service, and with people in much worse situations than mine, and I wouldn’t dream of treating them like that. I wish I caught his name so I could put it here to warn others. I will not be coming back.

  Response from the owner

  Mckenna, we apologize for the level of service you received and the lack of professionalism from this employee. We will notify the manager of this branch location. Can we have a member of our management team contact you directly?