Golden 1 Credit Union Manzanita Ave, Carmichael

Golden 1 Credit Union Reviews

• R

  Recover-Restore-Gro
  1

  Always a terrible experience. The personal bankers one girl in particular never wants to do her job or help you. You always feel like your inconveniencing them. I can count on my hand all the times I’m told we can’t help you can’t be helped at this time. We went in and over heard another client tell the personal banker who was free that was they were hacked I overheard her tell them how that had to wait and may not be able to be seen. I understand the appointment factor but she was unoccupied when the other bankers were busy yet she was so unwilling to help anyone. Happy to tell you to go online or to another bank.

  Response from the owner

  Hello, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• N

  Nick Shine
  1

  The worst automated system ever, you have to speak out loud it is the only option. If ur walking or driving it's not only seemingly embarrassing but also the wind makes it send you to a 13 min wait time for a employee for no reason. I'm leaving the bank because I just can't live like this

  Response from the owner

  Hello Nick, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• J

  Jake Johnson
  1

  Christopher is horrible teller, with no basic customer service or hospitality what so ever. Came in with 110 one dollar bills and asked for bigger bills in exchange and said he wouldn’t do it without my banking information (one of the other tellers exchanged the bills without needed my debit card). As I was walking out he proceeded to be a rude to his next guest, an elderly gentleman. Recommend that NO ONE do business with this bank location until they hire people who are not blatantly rude and lack basic customer service skills. Hopefully your response to my review is that your garbage employee is no longer an employee.

  Response from the owner

  Hello Jake, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• k

  kassem kassem
  5

  My visit to Golden One in Carmichael was my first visit and I was very worried because I had concerns and I wanted someone to hear me and answer me and give me enough time and fortunately I met Mr. Charles English he was very respectful and he answered all my questions really I felt happy that I sat with his employee A smiling, kind, respectful and patient face I want to say thank you with all my heart for helping me

  Response from the owner

  Hi Kassem, we are so happy to read such a great review about Golden 1 Credit Union! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

• J

  Jordan Brown
  1

  8:25 on 8/23/2021, a middle aged white male uses his hands to hit my car three times, then walks into G1CU in Carmichael. I was parked in a way that displeased him. I suggest and recommend corporate conduct training with staff on appropriate touching of other people’s property, even without intent to cause damage.

  Response from the owner

  Hi Jordan, we're sorry to hear this was your experience. We use reviews like these to help us continue improving in the future. We will pass along your feedback to our Leadership Team for their reference. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

• M

  Mary Goodall
  5

  This branch has helped me so much. One time I needed them to assist me in tracking unauthorized charges from when my card was stolen in Spain. All of my money was gone from all of my accounts and rent was coming due. They put a rush on my request and my money was back in my account within hours. Another time they helped me with a lost rent check (which made me mention how awful renting is and I wish my credit was better so I could buy) The person helping me said my credit is very good, so I started the paperwork and am now buying a house!

• D

  Darrin
  1

  Really unprofessional. I tried going in on two separate occasions to open a checking account. First time they said too close to closing to open an account even though I was there 20 min before closing. Second time they said one of the bankers was having lunch so it might be an hour wait. 6 tellers standing around doing nothing but no one to do a simple task of opening a checking account. What a joke

  Response from the owner

  Hello Darrin! We’re sorry that you feel this way, as this is not the experience we want our members to have. If this has not yet been addressed by any of our staff, we'd like to help. Please email your contact information to: [email protected]. Thank you for your feedback. We apologize for the inconvenience this has caused but would like to help make this right for you

• C

  C C
  1

  On a Friday had an issue with our Account being compromised. Spoke with “Miriam” at the Call Center. She said we would need to visit the Bank personally for these issues. She offered to call the Golden One’s in our area to book an Appointment for us. Miriam said she attempted twice with 2 Offices, that were “no answers.” She stated that she would call the Carmichael office location, as they talk all the time. She told us, “ You have an Appointment tomorrow at 9:45am with Johnny at the Manzanita Office”. “The Appointment is before this location even opened.” Wow! Woke up early, drove out of our way, to be informed that the Manzanita Golden One doesn’t make Appointments, nor does a Johnny even exist there. I contacted the Call Center, escalated the issue & of course they can’t do a thing. (If you would look at your Call Log, you could figure out who I spoke with & when). So, to say the least, 2 Senior Citizens waited in the line of 25 people, during a Pandemic to have our issue resolved 3 hours later. It must be noted that we reside out-of-state now, and will be taking our Services elsewhere. We were Customers since the 80’s... Left after 35 years of banking with them!

  Response from the owner

  Hello there. We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] so that we can have this looked into, Thank you! We want our members to have a “Golden” experience each time they visit us.

• A

  Amee Mattarolo
  5

  My friend opened a checking and savings account, unfortunately because her son passed and she needed an account for deposits, etc., for the arrangements. The gentleman Dolibar who helped us, was great! He was kinds, emphatic, and knew it needed to be done quickly. He made it as simple as possible for her and even printed an extra sheet of account information so she didn't have to struggle to find, or have to write it down all the time. Thank you Dolibar and Golden1 Credit Union, for being a family and community bank. Your kindness and professionalism is appreciated! 😊

• H

  Hasanen Albayati
  1

  Some employees don't understand anything and don't ask the customer what you want they are horrible

  Response from the owner

  Hello Hasanen, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.