Wells Fargo Bank Auburn Blvd, Sacramento

Wells Fargo Bank Reviews

• E

  ELMentado Chavez
  2

  Looked at me but ignored that I was waiting to be helped. Finally aproached me and said "got any questions?" with a bad attitude. No thanks! Good bye! Place seems clean. But the wait is too long and not a friendly attitude.

  Response from the owner

  I'm so sorry that you felt you had a one star experience at this location. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• J

  J.M. Cheng
  1

  Branch manager, Zara Irving lacks customer service, empathy, emotional intelligence and leadership skills. We asked to waive $30 fee but refused. I have friends in the banking industry also bank managers, who would NOT have acted the way she treated us. We will NOT be returning to this branch nor recommend friends or family to Wells Fargo services any longer.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mohammad Zahir Shafaq
  1

  The people is on line mor then 20 but the cashier not working right it toooooooooooo slow i am since 45 minute on line but still 15 people before me the cashier working for one cash timer on 15 until20 minute

  Response from the owner

  Thanks for your feedback on this location, Mohammad. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• A

  A H
  5

  Opened a couple bank accounts for family members, the banker Ms. Melly Dolar was very helpful and carefully lessoned and answered all our questions. She explained everything very well and was very helpful throughout the whole process. Thank you 🙏

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• J

  Jordan Mugford
  5

  I went there for the first time today and was greeted with a warm welcome. Everyone was friendly, short wait times and no complaints. MUCH better than the location on S street in mid-town. MUCH better.

  Response from the owner

  I’m happy to see you enjoyed your visit at this location, Jordan. Should you wish to discuss your experience at another location, please mention your review and Google username in an email to [email protected] (no account numbers). Thank you. -Nick, Wells Fargo HL Social

• C

  Christian Cazares
  2

  Under staffed, after a 20 Minute wait, I left cause it was gonna take another 30 Mintues before I get called.

  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  K G
  5

  Banker was professional and friendly she helped us out without any issues and was very kind thank u !

  Response from the owner

  I'm glad to hear it! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• K

  K Mangal
  5

  Just opened the bank account here at this location. Thank you Tyler for your help during the process.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• S

  Steven Bunyan
  3

  The people are always very nice and professional. However don't go here if your in a hurry, they will have a line out the door and only two Windows open while at least three employees are just sitting there doing nothing. Then when you ask them to open another spot they say oh we don't have the personal, even with the three employees just sitting there on there phones. Not ok.

• P

  Patrick K
  1

  As a customer since 1993 I am never returning to this branch and now looking to take my business accounts and personal accounts elsewhere. 4 windows closed and the tellers disappeared, with one person left working the line and other employees walking around in the back. All the while 15 minutes standing first in line as the tellers disappear.