Golden 1 Credit Union Mchenry Ave Suite F, Modesto

Golden 1 Credit Union Reviews

• K

  Kate Hylan
  1

  TERRIBLE EXPERIENCE! STAY AWAY!!! new to the area and trying to open a new account. Told by the teller to wait as appropriately 10 employees helped approximately 6 customers on a Saturday morning. Sandra came out after I'd waited for 45 minutes to "apologize for the misunderstanding " and that she had an an appointment in 10 min so couldn't help me. Her office was empty the rest of the time and she waited until after I'd been there for almost an hour to not tell me. Rude, inconsiderate and the employees really just don't care. Will not be taking my business her and wouldn't recommend others do either!

  Response from the owner

  Hello Kate, We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• H

  Herald
  5

  Best bank ever. Very fast service and loans are easy to get long as you have everything in order.

  Response from the owner

  Hi Herald, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

• S

  Seng Yang
  5

  This place is GREAT. I’ve been a members for 6+ years and this place never disappoints. MICHAEL AND BERNICE were extremely helpful! This is why I love this place. The customer service is excellent! I always recommend all my friends and family to this location and bank! They are always satisfied as well!

  Response from the owner

  Hi Seng, we're happy to hear your experience was a positive one. If you'd like to share more about your experience at our Modesto, please email: [email protected].

• Z

  Zhasha Romero
  3

  I’ve been a member for almost 15 years. I love Golden 1, but this branch needs help. There’s never enough staff so plan to stand in line for at least 20 min. Every single time I come it’s a wait, maybe I just get the “lucky” times of day. I’ve been here anywhere between noon and 5. I work mornings or I’d try to come then. If I’m coming around noon I’m leaving work early just to do that. Once I remember having a shorter wait but I came like 15 min before they closed. But my wait was only 10 min maybe. Currently I’ve been here for 30 min….

  Response from the owner

  Hello, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• B

  Black Canary
  5

  Golden 1 Credit Union I opened my first bank account here and The person in particular Donna so nice and kind ,patient and pleasant. The staff was so awesome.

  Response from the owner

  Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Golden 1 Credit Union! Feel free to reach out to us if you need anything. Have a wonderful day.

• Y

  Yungdude vevo
  1

  I been waiting on a phone call for a hr never got a call back and when i did call back i was stuck on hold for several hrs why they waiting until they closed and then told me to call back in the morning when i was handling something very important. Still waiting on a call back from the dispute team very unprofessional and lack of service on your end definitely going to be taking my business elsewhere

  Response from the owner

  Hello Yungdude Vevo We apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time.

• B

  Brenda R
  1

  This bank makes it so hard to make auto loan payments. The app is horrible and no longer lets me use the external transfer function, website no longer has the external transfer function either. Tried making a payment by phone but it keeps saying invalid account number even though I’m entering the account number directly from my statement. How do you expect people to pay you when you make it nearly impossible?! I have had my auto loan through them for 1 year and it has always been a hassle. Highly considering refinancing through a different company. It’s 2021…get with the times Golden 1.

  Response from the owner

  Hi Brenda, we're sorry to hear this was your experience. We use reviews like these to help us continue improving in the future. We will pass along your feedback to our Leadership Team for their reference. If this has not yet been taken care of, please email: [email protected]. We want to make this right for you, thank you for being a member of the Golden 1 family.

• D

  David Godinez
  2

  One of the slowest wait times to do any transacrions. It took me 40 minutes today to do a transaction at Golden 1. Right after went down the road to deposit the chashiers check at Bank of America it took less than 10 minutes. Wow!!

  Response from the owner

  Hello David, we apologize for the situation you’ve experienced. Please email us your contact information at: [email protected] and we can have a representative reach out to you for assistance. Thank you! We want our members to have a “Golden” experience each time they visit us.

• A

  Antonio De Vargas
  1

  Had a 9am appt, place doesn't open till 10am. Looked like no one was there so I left and came back at 10, only for them to tell me I was supposed to knock loudly and they would come out. Needless to say they were unable to help me unless I made another appointment. Wish I could give zero stars

  Response from the owner

  Hello Antonio, thank you for your feedback. This is a hard message to hear as we never want to lose a member. We'd like to look into this for you. Please email us your contact information to [email protected]

• C

  Chip Dier
  1

  Always understaffed. 10am, 2 tellers and 3 guest service account people. Always like this. Terrible. As far as the employees? Excellent. That why 2 stars. The ATM is not very safe and there are no -"No loitering / Trespassing" signs posted. Today 08/10/2020 I have been waiting outside the business for about 30m, by the ATM machines...I have been asked to turn away like 10 times, some nice, some less so. There isnlimited shade here so other are forced to line up in front of other businesses. Golden One looks good on paper, their experience in person? You tell me...If zero stars could be a thing. Understaffed during the pandemic? Even before, this location was understaffed. Laughable PR response...thanks for trying Golden 1.

  Response from the owner

  Hello Chip Dier! Thank you for your feedback. We have been short staffed during COVID but we are continuously working to improve. We will pass along your feedback to our Branch Leadership for their reference. If you'd like to share additional feedback with us, please email: [email protected].