GOLD Credit Union Hamilton St, Allentown

GOLD Credit Union Reviews

• B

  Brenda Strockyj
  5

  I refinanced my car with them and everyone there was super helpful. I got a really great rate and feel more comfortable with my monthly payments. Everyone I have spoken to is very kind and have remembered me by name. I definitely want to thank Chonda for being so patient and kind throughout the whole process. Due to my busy schedule, I was a bit scattered in getting my documents together, but Chonda was patient and reassuring the entire time! At the end of my closing Madeline was also very kind and informative. I definitely recommend!!

  Response from the owner

  Thanks so much for taking time to leave us such a great review, Brenda! We're glad to hear that you've had positive experiences with everyone you've encountered on our team so far, including Chonda and Madelaine. We are grateful to have the two of them on our team. We look forward to continuing to serve you and your financial needs. Thanks for being a loyal Member at GOLD.

• P

  Pwe One
  5

  I have had an account with Gold for a few years now. There are numerous situations that arise in which Gold Credit provide seamless support. But during more difficult times like this one (Covid) is when you get to see what people are made of. Worked with Stephanie at the branch a couple weeks ago. As expected the people there were extremely helpful. I found myself in a situation, that was time sensitive, she not only supported the task, but when needed took the wheel. Few years back when deciding go with a Credit Union I felt the banking industry was losing it core values of customer service. Not only did Stephanie and her team prove that a local credit union was the right choice, they proved that Gold Credit was the right choice.

  Response from the owner

  Thanks for the great review, Pwe! We're grateful you took the time out of your day to share these kind words with us. We're so happy to hear you've had positive experiences with our staff, including Stephanie and her team. They are all valued members of our team, and we're lucky to have them! Thanks for your continued support of GOLD Credit Union.

• S

  Santiago Martinez
  5

  Best experience possible! I was working with Chonda and i wouldn't want it any other way. Personalized experience, best rates, complete transparency. Will definitely be going to them for any future loans. Thank you Gold CU!

  Response from the owner

  Thank you for the awesome review, Santiago! We greatly appreciate you taking time out of your day to share your experience with us and acknowledging one of our exceptional team members, Chonda. We're lucky to have her as a part of our team! Thank you for being a loyal Member of GOLD.

• j

  jeffrey Van Queen
  5

  I REALLY LOVE THE GOLD CREDIT UNION ESPECIALLY MGR MADELAINE MATOLESE SHE MAKE SURE U KNOW ALL THE HISTORY ON THE CREDIT UNION AND ALSO INFORMS YOU ON THE LOAN PROCESS FROM HOME TO AUTO EVEN PERSONAL AND NEED I SAY MORE HER PROFESSIONALISM AND HOW SHE TREAT EVERY CUSTOMER IS BEYOUND AND ONE MORE THING IF YOUR CREDIT IS LOW AND YOU WANT TO REACH FOR A HIGHER SCORE THE GOLD CREDIT UNION WILL ASSIST U AND EVEN POINT YOU IN THE RIGHT DIRECTION SO A SHOUT OUT IS DUE TO THIS GOLD CREDIT UNION AND MANGER MADELAINE MATOLESE THANK U FOR AN AMAZING SERVICE AND I ALMOST FOR GOT THE BANK HAS PROGRAMS CHILDREN AS WELL SO PLEASE STOP BY ONE OF ITS BRANCHES AND IM TELLING YOU THE TRUTH I AM NOT A ROBOT OR AUTOMATED SYSTEM RESPECTFULLY JQ

  Response from the owner

  Thank you for taking the time to share your experience and recommendation, Jeffrey! We appreciate such a kind review acknowledging one of our GOLD Team Members, Madelaine. We're so happy to hear you've had a positive experience. Madelaine is a vital part of our team, and we're so lucky to have her! Thanks for being a loyal Member at GOLD.

• D

  David Garcia
  1

  AVOID AT ALL COSTS. Very poorly put together website that is nearly impossible to pay a bill online. Currently shows I owe 2x the amount as usual although I sent them a check last month. Constantly getting nagged about getting charged a fee that went from $5 to $10 out of thin air. Very illiterate and multiple typos. Just stay away from this place. Not worth all this trouble at all.

• J

  Jerome Loper
  1

  High fees. Never a fun experience.

  Response from the owner

  Jerome, we appreciate you bringing this to our attention and are very sorry to hear that you've had a negative experience with us. We will certainly address your feedback with our team. Thank you.

• J

  Joe
  1

  Was good until they changed to the new computer system. After that, a complete mess. Poor customer service, online payments never went through for us. Very bad.

• K

  Katherine Hunter
  1

  Every time I speak to someone on the phone from this bank I leave the conversation thinking I did something wrong. Make me feel like an idiot. What a shame. You just can't talk to your clients like that.

• p

  paula murphyQ
  2

  Poor service and had aweful employees very unprofessional.