Gesa Credit Union N Sullivan Rd, Valley

Gesa Credit Union Reviews

• A

  Amy Johann
  2

  I like the people but despise the practices. Every year my interest rate goes up on my credit card. I'm told it's because of my overall credit. I know my credit score continues to get better and my debt decreases but it doesn't matter. I bank at other institutions and they have never increased my rates. I don't recommend Gesa to anyone. Sure, they'll finance you...and take you to the bank while they do it. The only consistent thing there is decent customer service and rate hikes. Other than that, I can't think of anything I like about them.

  Response from the owner

  Hi Amy, we are sorry to hear about your experience. We would love the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention. Sincerely, Gesa Credit Union

• M

  Marla Brady
  4

  I am a current member and have been for a number of years. Today I went online to open a new account, Seattle called me and said I needed to provide a utility bill to prove I wasn't a crook. ARE YOU KIDDING ME? A current member? Unbelievable UPDATE I DID CONTACT THE EMAIL SUGGESTED AND HAVE NOT RECEIVED A RESPONSE***I HAVE BEEN CONTACTED THANK YOU FOR CLEARING UP THE ISSUE****

  Response from the owner

  Hi, Marla. We are sorry to hear about your experience. We have shared your feedback with the online accounts manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention.

• T

  Todd Clark
  5

  The loan process for my used truck was painless. We appreciate the great service always given by GESA.

  Response from the owner

  Thank you, Todd for your review about your experience! Your feedback is appreciated and we hope you have a nice day! Thanks, Gesa Credit Union

• A

  Ann McConnell
  5

  Gesa Credit Union was easy to work with! I had no problem getting my car loan with them, and they are always receptive when I had questions or concerns about my accounts. They also have great perks for the checking and savings accounts! I highly recommend banking with them!

  Response from the owner

  Thank you, Ann! Your feedback is appreciated and we hope you have a nice day!

• J

  Jo Gray
  5

  Always friendly and nice. I absolutely love being a Gesa member.

  Response from the owner

  Thanks for being a member, Jo! We appreciate you taking the time to leave us a review. Sincerely, Gesa Credit Union

• K

  Kevin D
  5

  This location in sullivan is amazing! Bridget and Jaiden are friendly and remember me by my name. They actually seem like they care and are genuine. Will be telling my friend's and family about this one! Only gripe, a location on the south hill would be nice.

  Response from the owner

  Thank you, Kevin for your review about your experience! Your feedback is appreciated and we hope you have a nice day!

• L

  Laurie Mercier
  1

  Never answer the phone. Don’t respond to secure email. New merger with inspirus has ruined inspirus. I am moving to a different bank. Have been with school employees credit union which merged with inspirus for 40 years. Loved it. Merger with GESA has been an absolute nightmare.

• E

  Elizabeth Worcester
  1

  My morning consisted of worrying that my bank card and account had been compromised because it took almost two weeks for things that showed posting and being pulled on 10/31 to actually get posted to my account. Nobody explained any of this to me, just that I would have to dispute the charges with the stores before the crediy union would do anything. Long story short, today was more than frustrating, and nobody really cared until I posted a review on Facebook. The people at the branch were nice, but as a whole, I don't really trust them.

• M

  M Pils
  5

  My husband and I where so impressed with Gesa credit union we refinance both our vehicles. We also changed our checking and savings. Jennifer is so nice and efficient. She makes you feel really at home. We are happy to be part of the Gesa credit union family. Thank you Jennifer

  Response from the owner

  Thank you! We appreciate you taking the time to leave us a review! Have a great day!

• S

  Steph Schlis
  1

  I need a new credit union. Everything with GESA takes at least 3 days to happen, if they don’t lose your paperwork to begin with. They’ve been difficult to work with since I opened an account, and they aren’t getting any better. It’s already hard enough moving across the country without having a bank give you trouble At every turn, too.

  Response from the owner

  Hi Steph - We are sorry to hear about your experience. We would love the opportunity to discuss the situation further. If you’d like to be contacted, please send us a message at [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention.