U.S. Bank Branch E Sprague Ave, Veradale

U.S. Bank Branch Reviews

• S

  Service Department
  1

  One of the worst banks I have ever dealt with. I deposited a check on June 2nd and they put a hold on it. The check was to be made available to me when it cleared, the check cleared a week ago today and still hasn't been put into my account. It is totally unfair that they have the use of my funds for at least a week before I do. If I could give them zero stars I would. Their customer service is very poor.

  Response from the owner

  We understand your frustration in not having your funds when you anticipated. All deposits made into your account are subject to our Funds Availability Policy. You can review this policy here: www.usbank.com/content/experience-fragments/usbank/en_us/deposits/deposit-account-agreement/master If you'd like us to review your deposit to determine the reasoning of the delay, please send us an email with your phone number to [email protected] including reference number 1854. An Ambassador will call you directly. Thank you. ^Larisa

• M

  MC
  1

  Called and spoke to receipt yesterday and gave my information for a call back from the manager to open up my mobile deposit. NEVER GOT A CALL BACK. The office line is unavailable & you cannot even leave a message for this branch. How am I supposed to work with a branch if they can’t even give a call back to address concerns dating back to April 2021.

  Response from the owner

  Hello MC. Thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0977, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• R

  Rebecca Girdauckas
  4

  This branch is my go to when I need to go an actual branch. My only issue with USBank in general is they are a tad slow in updating. For example getting your direct deposit paychecks a day or 2 early. I also have an account with Capital One and I get paid 1-2 days early every time! Other than that I love USBank! This branch in particular.

• E

  Erin Enright
  1

  I have to start by saying I almost never go to this branch because almost every experience I’ve had here has been poor. I frequent the US bank in the safeway in liberty lake and they have always been above and beyond helpful and sweet. The sprayed and sullivan branch tho, not so much. I went to the drive thru to deposit 3 deposits and when I pulled up nobody was around in line, the lady behind the window was frustrated with my number of deposits and the fact that I needed them deposited now. I had a sleeping baby in the car and we’re in a pandemic so didnt think much about it being a issue using the drive thru. She did my deposits and made sure to remind me that if I needed to have more deposits than I need to go into the building. I’ll make sure to avoid this place and it’s merchants and go the extra few miles to the liberty lake branch to see some actual smiling faces and happy people.

  Response from the owner

  Hello Erin, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 1850. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• S

  Sean Kupcow
  1

  I've been with US Bank for 15 years. It was with them (in Boise) that I opened my first bank account. Typically I have good customer service and no reason to complain. I did an auto loan through this branch, and it's been such a terrible experience I'm going to switch all of my accounts out of US Bank. I've been asked to come in for signing documents to fix paperwork issues 6 times for this loan. Banking hours are work hours. 6 different occasions I had to take time out of my work schedule because they un-apologetically missed something. Now I'm getting letters for another issue with the title document (no phone calls this time). The letters again have no tone that they're at fault, but are actually even threatening. I've never had such a terrible experience with purchasing or financing a vehicle.

• M

  Matt Vaughn
  5

  This branch is very convenient it's 5 minutes from my house and they're very helpful

  Response from the owner

  Thank you for your kind words, Matt. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• c

  collin mattson
  5

  I banked with US bank for about a year and a half and I was fortunate enough to not have to deal with any typical banking issues such as a plethora of fees or overdraft charges. The customer service is always top notch at the sullivan branch every time I visited and Paige is a rockstar and was particularly helpful especially when cancelling my account came around. Made the process very easy and simple and was helpful every step of the way!

• l

  lizard king
  1

  Terrible bank. Switching as soon as i can. Only open through drive thru. One window. Appointment only. My card has been frozen for 2 days now. Nothing they can do. Not even there 800 number. Told them i would switch banks if they dont fix it. They told me to go ahead and switch banks. They dont care that i cant use my money! They dont care at all.

  Response from the owner

  We’re so sorry your experience was less than desirable. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. You should be able to call our Debit Card Fraud Group at 800-276-2984 to remove a fraud block. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 10023. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kennedy Henderson
  1

  US Bank, where customer service isn't even in their vocabulary. It seems as if lately it has become a game to see how far they can push their customers. The lobby isn't open, and their 1 drive through lane is only open 10-2. It's getting harder and harder to justify banking here.

  Response from the owner

  The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. The branch lobby at this location is open by appointment only temporarily. Visit usbank.com/book to make an appointment. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. All the best. ^Michael

• J

  Jay M
  1

  Customer service is horrible. They simply don't have enough tellers for inside customers. They cater to the drive thru. They efforts to assist customers within this lame little branch isn't sufficient. I'd change that up in a heart beat. This coming from a former B Of A Regional manager.

  Response from the owner

  Hello Jay. Thanks for taking the time to share. We are so sorry to hear you've had less than satisfactory experiences during your recent visits to this branch. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 8881 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather