Gesa Credit Union S Pioneer Way, Moses Lake

Gesa Credit Union Reviews

• C

  Cheryl Thornton
  5

  I ❤️ GESA! They were there for me when I had no where to turn with a new house and a bad septic tank. I'll never forget how they loaned me the money to buy a new tank when I had no collateral and fairly poor credit. You've always been there me and you have my kid as a member now. You'll forever have my loyalty!

  Response from the owner

  Thank you, Cheryl! Your feedback is appreciated and we hope you have a nice day!

• J

  Janice Freeman
  5

  I like Gesa Credit Union. The people are always friendly, polite, and very helpful at all times. My spouse and I have been credit union supporters for a very long time. Would never go back to using a regular bank.

  Response from the owner

  Thank you, Janice! We appreciate you taking the time to leave us a review! Have a great day!

• J

  Jerry Chavez
  5

  I usually do my banking online but stopped into the Moses Lake branch..the line was short and the teller was very helpful, when i asked about opening a new acct for a friend ..I was in and out under 5 mins..

• C

  Cindi Hunt
  5

  The drive-through was empty. The parking lot was kind of full. Chose the drive thru and the man was polite and fast and I was on my way! Just as it should be...

  Response from the owner

  Thank you, Cindi for your review about your experience! Your feedback is appreciated and we hope you have a nice day!

• B

  Brianne Green
  4

  Went in today to sign a piece of paper (let them know I was on my way ahead of time) after waiting 15 minutes in line and watching the front desk girls flirt with a customer, they wanted me to wait for one of those girls until she was finished. I told them no I needed to get back to work and left. I found it very disrespectful to have 2 females attending to one man and discussing nothing relevant... while customers were waiting in line to be helped. EDIT: one star to four stars The manager Joey personally called me and offered me condolences and listened to what happened this day up above when I came in. She reassured me that this is not how Gesa is to be ran. She was very sweet and professional and even offered to come to her desk directly to get my paperwork taken care of. Overall, the team is very friendly and helpful.

  Response from the owner

  Brianne Green, we are sorry to see your rating and feedback. We would love the opportunity to discuss this with you further. If you would like, please reach out to us at [email protected] with your contact information and we will follow up with you. Thank you.

• D

  Donna
  5

  Drove through drive through. No problems.

  Response from the owner

  Hi, Donna! Thank you for taking the time to leave us a review, we really appreciate it! Enjoy your day! Thanks, Gesa Credit Union

• R

  Roger 98837
  5

  It is summertime and I wanted a new ride. I talked to Marisa at Gesa Credit Union and she explained my options to me. When I decided what option I wanted to go with she started the paperwork, and my loan was funded the same day! Thank you Marisa and Gesa Credit Union!

  Response from the owner

  Hi, Roger! We are happy to hear about your amazing experience with Marisa at the Moses Lake Branch! Your feedback is valuable and we hope you have an awesome day!

• C

  Cara Hoyt
  1

  Long wait to see a teller, un courteous staff… not great.

  Response from the owner

  Hi, Cara. We are sorry to hear about your experience. We have shared your feedback with the branch manager and they would like the opportunity to discuss this with you further. If you'd like to be contacted, please send us an e-mail to [email protected] with your contact information and we'll follow up. Thank you for bringing this to our attention.

• M

  Moryssa Ely
  5

  I love my bank! Seriously I've never had a problem with them they go above and beyond I have three different loans with them all of which were super simple to get and I can easily pay them through my online banking app. I left US bank and I'm so glad I did everyone is sooooo friendly!! The only thing I wish they would fix is that they would merge the xpress card control onto their regular online banking app rather than two separate apps but considering that would be my only complaint I'd say I'm very satisfied and would recommend gesa to everyone! Keep up the good work!

• K

  Kurt Buren
  1

  Frequently both the drive thru and lobby ATM’s don’t accept cash deposits.

  Response from the owner

  Kurt, we thank you for your feedback. We will share this information with the branch manager. We appreciate you bringing this to our attention!