German American Bank N Dixie Hwy, Elizabethtown

German American Bank Reviews

• E

  Eric Goins
  2

  Since German American took over Citizens Union Bank , I no longer get my direct deposit placed into my account on Thursday. I have spoken to a representative over the phone and I haven’t spoken to any of the previous representatives I used to speak with at Citizens Union Bank. Apparently Abound, Chime and other banks do allow for the direct deposit to hit on Thursday. CUB was a very very good bank with excellent customer service.

  Response from the owner

  Eric, Thank you for reaching out and for your feedback. You are correct that German American Bank does not participate in the advance posting of deposits. We apologize for the inconvenience that this adjustment may cause, yet assure you that we will continue to provide you with excellent customer service. Should you have any additional questions or concerns, please reach out to our Customer Care Team at 1-800-482-1314.

• K

  Kevin Bandy
  1

  I was with CUB for a few years. And they were great. It’s been German American for less than 2 weeks. I have already been notified of fraudulent activity and my card is blocked. I have to get a new card. This never happened when it was CUB. I am very unhappy with German American bank and this transition. I guess I will be getting a new bank.

  Response from the owner

  Kevin, We appreciate your feedback. Fraud protection is a priority at German American. We apologize for any inconvenience this has caused. Should you experience any further issues, please reach out to our Customer Care Team at 1-800-482-1314 and they will be happy to assist you.

• D

  Dave P
  1

  When you call support you get forwarded to Sarai. Talked to her twice and she is the rudest person. At first wouldn't give me her name. Then placed me on hold forever hoping I would hang up. Then said her manager wasn't in. She Doesn't know her own system so talks down to you when something is wrong telling me it was my fault. Walked into another branch and they fixed the issue both times which was accounts needed to be connected. Will be leaving and not bringing over other business accounts. Unfortunately banks don't care about customers when their employees should be fired so just a message to everyone before banking here. Not saying she should he fired but doesn't have the temperament or knowledge to answer calls. Very rude.

• m

  mike tunsil
  1

  I closed my account and they reopened it without talking to me because a deposit came through that I was unaware of. Now they're saying I owe over $200 in fees because of planet fitness attempts at member fees. I just spoke with the manager and told her that I would be writing some reviews and reporting this and she said she didn't care and it didn't matter because they were switching to another bank in March. Wow 😳 I was also being charged daily fees although they refuse to answer the phone I've called and called and no one answers if you don't believe me feel free and try.ill post a photo. You have to be crazy to start an account here.

• A

  Anna Cruz
  5

  I have been with CUB bank for two years and have never had a problem! They are always so friendly and eager to help in person and on the phone. They are the best bank I have ever had! I would highly recommend.

  Response from the owner

  Thank you for the great rating. We really appreciate the support.

• M

  Melissa J
  5

  Love this bank! Staff is friendly and knows you by name. Benefits of a BIG bank with a small town feel.

  Response from the owner

  Thank you for the wonderful review! :)

• m

  mike “Michael” tunsil
  5

  We had some rough times at first but they are easy to get along with. Doesn't feel like a big impersonal u go in.

  Response from the owner

  Thank you for the review!

• K

  Kimberly
  5

  I have been with CUB for 18 years. No complaints

  Response from the owner

  Thank you for Banking with us!