Gerber Collision & Glass N Lear Ave, Casa Grande

Gerber Collision & Glass Reviews

• S

  Sarah B
  1

  Took my mom's van to them for repairs got a call from the adjuster the day we dropped it off was told 7-10 days, time frame gets to the end nobody contacts me, I call them around the 10th day "oh parts are delayed" I understand things are delayed but communication is a great thing, get told someone will keep me posted a week later I am calling them yet again for an update, I called them on Monday to be told that the hood wasn't insurance quality so it had to be sent back ask for an ETA oh we don't know that. I am beyond irritated with the lack of communication on their part as a business communication is a big factor, I wouldn't recommend this shop

  Response from the owner

  Sarah, we are sorry to hear about your feedback and understand that the location has reached out regarding this matter. Thank you for bringing this matter to our attention, we apologize for your experience. Thank you

• K

  Kyle Prince
  5

  They did a great job .. Good customer service.

  Response from the owner

  Kyle, We are so happy to hear that our team did a great job in repairing your vehicle and that you received good customer service! Thank you so much for the wonderful five star feedback! Safe travels!!!

• E

  Eric Bevan
  5

  Gerber really went above and beyond for my and my 08 ram. Get always kept me updated and in the loop. The work and attention to detail was above expectations and the customers service was refreshingly exceptional. Thank you!

  Response from the owner

  Eric, Thanks so much for the positive feedback!

• B

  Bill Spitzer
  2

  The folks from Madison to office personal are great! However, and there's always a however! The guys in the body shop, tend to show up and work whenever. Almost 2 weeks for $1600.00 worth of rear end damage! They had a week to order parts!

  Response from the owner

  Bill, we are disappointed to hear about this and understand that the General Manager Jennifer H. has reached out to you. Thank you for bringing this matter to our attention, I apologize for any inconvenience. Thank you.

• B

  Brianna Killion
  1

  Absolutely terrible experience. I dropped my car off for an estimate and was told it would be examined and I’d get an estimate the next day. Four days later and I called. They finally sent an estimate to my insurance for $1700. My insurance approved, so I dropped off and was told my car would be ready in a week. A week later and my car was not only not ready, it hadn’t even been started. When they outsourced the work to one of their venders their vender came back with almost triple the estimate cost. And they “couldn’t get a hold of my insurance” to verify that was ok. My insurance company never received a phone call or email. My insurance sent an adjuster out and I was told my car would be ready in 3 days. At 3 days I was told it would now be 5 more days. All in all. My car was gone for over a month. My insurance company has never dealt with a worse auto body shop and actually took the shop off their selection of places to have one’s car repaired. I honestly don’t understand how an auto body place could have worse timing, it was for a few spot of hail damage. Sooo crazy.

  Response from the owner

  Brianna, We are disappointed to hear bout the communications with our Casa Grande team and your insurance. Is there some contact information you could provide us with? We would like more information to investigate this further.

• J

  Jeff Davis
  1

  Sent me away with a dangerous broken vehicle and when I told them there was still something wrong with it they tried to snake out of it and said they didn't see anything wrong. Took it to a mechanic and found the 2 problem in matter of minutes and then they took weeks to fulfill their obligations. Gerber and Geico are in cahoots with each other to rob and stiff their clients.

  Response from the owner

  Jeff, We are disappointed to hear about your experience and your concerns and understand that the General Manager Jennifer H. has reached out to you. Please advise if you need any further assistance. Thank you for bringing this matter to our attention. I apologize for the frustration. Thank you.

• Z

  Zachariah Benjamin
  5

  They went above and beyond to help me after my accident, not only did they do a great job on the body work but found a faulty cap causing my ac to not work. In Arizona that's a big deal. Thanks alot Zack and crew you guys really got me out of a bind.

  Response from the owner

  Zachariah, We are so pleased to hear how great your experience was and that the Casa Grande team could assist you with the repairs to your vehicle. We sincerely appreciate the 5 star review and hope you have a wonderful day!

• J

  Jeri Bartley
  3

  Waiting for them to get our truck fixed! Not enough help there. Heard they did good work, we shall see

  Response from the owner

  Jeri, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Jennifer H has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

• J

  J P
  1

  I had a nightmare experience with this shop. I am disappointed I did not check the negative reviews from Google before taking my car in. I hate to single out anyone but there is clearly some people working there that are inept and should be retrained at their job. I believe the GM wants to the right thing but at the end of the day if your final product is lousy and the people you are involved with are simply incompetent you will always end up with the the same result. A lot of wasted time(from both sides), money being thrown away and an unhappy customer. They have a tracking record of missing things or basically leaving them broken and unfinished, then you are supposed to go hunting down or wait for them to fall apart wile you are driving, which is exactly what has happened. Few examples: Bottom guard non attached bouncing on the ground (same as the other guy), missing antenna parts, wrong parts put in that don't fit in, missing screws or screws that don't match each other, everyday I discover something ruined. I have never seen such lousy work from a so called professional bodywork shop in my life. I hope this review saves the next poor soul from making the same mistake we did.

• v

  vdez
  1

  Terrible service I took my Honda there and they removed the bottom guard and never put it back on. When I tried getting in touch with them they never returned any of my calls. I also tried calling the corporate office and they didn't return my calls either this place is a scam do not take your car here.

  Response from the owner

  Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.