First American Credit Union N Pinal Ave, Casa Grande

First American Credit Union Reviews

• G

  Giovanni Vermont
  5

  I only had First American because they house my auto loan. They have always been friendly, and I never had a problem with them, but I recently became unemployed and Christy went above and beyond to help during this hard time. Will definitely continue banking with them from here on out!

  Response from the owner

  Hi Giovanni, thanks for letting us know we exceeded your expectations. We strive to provide positive experiences for our members, and are so glad to hear that we could help you during this transitional period. Thank you for the opportunity to serve your financial needs!

• A

  Anissa Romero- Mesa
  1

  Horrible customer service. I drove from Chandler Az to get bank statements with my Tia, who banks here and they were not helpful at all. Charged my Tia (Aunt) $30 for transaction statements for the last 6 months. That wasn’t even what my Aunt asked for. She needed bank statements that showed her account balance for each month, 6 months worth. Such a hassle. Waiting for a good 30 minutes to talk to a banker again, and not at all apologetic for the mistake that was made. I have advised my Aunt to close her account and no longer deal with this bank.

  Response from the owner

  Hi Anissa, thank you for taking the time to let us know your experience. We would like the opportunity to learn more about you and your Tia's recent interaction. We value our member's feedback. So that we can better address your concerns, we would like to find out more about your recent interaction. When you can, please reach out to us by emailing your contact information to [email protected].

• B

  Brian Rodriguez
  1

  I've been a member for 4 years now was put on autopayments from day one and just a few months I realized they had been charging me a late fee for the past year without ever letting me know how this happened they gave me no good answer only that it was my fault I had been charged a late fee of $25 dollars ever month on top of my payment which made my payment less so thanks for being a horrible bank that is terrible in costumer satisfaction and takes zero pride in good buissness and for the company in charge of reading these posts don't bother commenting on the matter your company already gave me the run around of Bs and did nothing to help fix their mistakes and it only took them a month of ignoring me to tell me it was my fault that I was charged a late fee from a 4 year autopsy that had been working fine up until the last year. Guess they take whatever income they can get even if it's unjust.

• E

  Emerly Morris
  1

  I wish it had a lower star on here, the worst customer service ever! They are very rude. I got my auto loan here and from the beginning of me becoming a meamber, it was terrible service! I had to refinance and go somewhere else. And they bring up all kinda of fees after when you try My to payout, when you never was told about this. I will NEVER recommend this Credit Union! Sucks ! Please don’t waste your time.

  Response from the owner

  Emerly, Thank you for your feedback. We apologize for your frustrating service experience. We'd love an opportunity for a manager to review this situation. Please provide us with your contact information [email protected] and we will contact you. Again, we apologize for your experience but thank you for your feedback.

• A

  Amerah Stevens
  1

  Legit the worst bank ever. Having to wait minutes, almost an hour to talk to a representative is pathetic. On top of that getting them to verify your account for any type of loan is frustrating no one wants to take the time out their day to actually what's been faxed. Closing my bank account with them soon for good.

  Response from the owner

  Hi Amerah, and thank you for your review. I'm deeply sorry that we haven't been as responsive and helpful as you need us to be. I will get your feedback over to our Member Services department. We'd like to find our more about your recent interaction, so we can better address your concerns. Can you please reach out to us at [email protected], so we can contact you? Thank you again, and we look forward to better assisting you in the future.

• j

  jennifer johnson
  1

  This place is a joke. There WAS only 1 good employee that worked there. Since she left it's gone down hill. 4 times I've attempt to my car payment with "sister" company (to avoid the 10.00 processing fee). 2 times I was told they don't accept payments for them and come to find out my account was locked. When you call, they don't answer or return your call.

• F

  Francesca Saverino
  5

  I love this credit union! They've always treated me well. Needed a notary recently and I got helped quickly and they helped me resolve what I needed to. The drive through is usually quick and the staff is friendly :)

  Response from the owner

  Hi Francesca - Thank you for your positive feedback. We appreciate your membership!

• A

  Andrea Rocha
  1

  FIRST AMERICAN CREDIT UNION HAVE YOU READ YOUR REVIEWS?????!!!!!Geeez!!!! It's time for something to change , Look how many BAD REVIEWS you have!!! Does anyone from first American care that you have bad reviews????? You are the Wal-Mart of banks. It's obvious that this bank has no connection to customers in the manner that the associates speak and treat customers, it would be better to deal w/ an automated system than to deal with your rude staff, like Tiffany Robinette! Lol !!! Its unfortunate because they could be really great if they hired staff that cared like Francis at the branch.

  Response from the owner

  Hi Andrea, thanks for your feedback. We would like to learn more about your experience - our branch manager will be in touch with you soon. We sincerely appreciate your membership and hope to have the opportunity to serve you in the future.

• E

  Emily Taylor
  1

  worst bank in the state, piss poor communication from the bank, they lie to you about your loan, change their website constantly and charge an absolutely ridiculous online "convenience" fee. to anyone reading this i strongly urge you to consider literally any other bank than this one. Nothing is worth dealing with these snakes

  Response from the owner

  Hi Michael, Thank you for your honest feedback. First American truly values your membership. We strive to operate with our member's best interest in mind that includes making improvements to products, services, and websites as needed. We would appreciate the opportunity to speak with you to learn more about your concerns as well as share other, free, ways to make a loan payment. There are several options available to make the process more convenient. While we understand that paying fees can be unpleasant, we work hard to ensure that our fees are comparable to industry standards. Please email us with your contact information [email protected]. Again, we appreciate your membership and look forward to hearing from you.

• t

  txbigdaddy68
  1

  I recently reviewed my credit rating , & found out I had a bad mark. I looked into the matter & found out this C.U. had reported me as being 30 to 60 days late on my auto loan. I have never missed a payment with this C.U. ONE MORE THING !! Don't ever make a auto payment with a money order !! That seems to get lost in the system for a week or two.

  Response from the owner

  Our Lending and Operations teams would like the opportunity to learn more about your experience. Please contact us at 520.836.8848 EXT 118. Thank you for your membership.