Genisys Credit Union Huron Blvd, Marysville

Genisys Credit Union Reviews

• L

  Liz Masters
  5

  Met with a loan advisor within an hour of my first call. Great rates, comfortable lines of credit, and services for my child starting out to establish credit.

  Response from the owner

  Hi Liz! Thank you so much for sharing your experience with our Marysville branch. Have an amazing day!

• c

  c vanderploeg
  5

  I cannot recommend Genisys Credit Union, specifically the Marysville branch enough. Great banking services and amazing member support. I had the great benefit of having some accounting issues handled by Chelsea Arnold and she was amazingly pleasant, prompt and beyond helpful.

  Response from the owner

  Hello! Thank you so much for sharing your experience with our Marysville branch and Chelsea! We appreciate this very much. Have a great week!

• S

  Splattaflix
  5

  I've been with Genisys for 3 or 4 years now, and I have been nothing but satisfied. Staff are not just pleasant, not just efficient, they are actually PASSIONATE about what they do. They make an effort to learn your name and face when you come in. I could work with a teller one time, and the next time I come in they will immediately call me by my first name and start pulling my account up. Interest being paid on my accounts is untouchable by any other financial institution in the area, and I've always been happy with any products I use with them, such as my Genisys Mastercard. I was initially concerned about the lack of branches in the area, but I found that it was more than remedied by their mobile banking (you can do anything on your phone that you can do on your computer, and mobile check deposits are a lifesaver), helpful staff, and branch hours that feel more tailored to the working man. Compare that to Advia Credit Union (whom I previously had my account through)- 5 branches in this area, but a mobile banking app that is consistently broken and doesn't do much when it IS working, and drive-thru and ATM lines that are always backed up. Night and day difference. Overall I'm very happy with Genisys, and this branch in Marysville stands out as exceptional compared to the Clinton Township branch I visited.

  Response from the owner

  Hi and thank you SO MUCH for this review. We are smiling ear to ear reading this. YOU are exceptional and we hope you have a great week!

• e

  erika schulz
  1

  This bank would barely give us the time of day when we first walked in. We had been recommended to go see them for a Home Equity Loan or a Line of Credit to purchase our new home. Kim made the 1st assumption that we didn't have any equity in our home, I am guessing based on our age (which we do) and when she found out how much we had. Only then did she talk to us a little more and give us some more info. THEN when we finally went to apply, she wouldn't let us because my husband was waiting for his new ID. So his current one has the paper stapled on the back. It says valid until 2024... We called other Credit Unions after we left and they said that the paper stapled to the ID will be no issue at all. We will be taking our business elsewhere. It is sad because I have heard good things about them. Kim making assumptions about what equity we had was completely unprofessional.

• T

  Tristan Simonds
  5

  I have been with other banks and credit unions before (Advia, Chase, BOA), and nothing compares to the care and professionalism displayed by Genisys Credit Union. You walk in and the staff know who you are, and even remember small details about who we are. It makes you feel appreciated. If you ever have problems they generally work with you, and in the end they are determined to make you happy. I’ve heard that their rates for loans are fantastic compared to the competition, and since I’m going to be looking for a new car soon, I will definitely head to Genisys first. Overall, I haven’t had any bad experiences even when I was having issues with my paychecks not coming in and being over drafted several times, but they still helped however they could. Give them a try, I haven’t trusted anyone more with my money! Thank you Genisys!

  Response from the owner

  Thank you so much for your kind words, Tristan. We really appreciate you taking the time to share your experience with us! We can't wait to help you with all of your financial needs in the future. Have an amazing day!

• B

  Bridget
  4

  Never had a problem, except the last couple times one teller in particular is always short and snippy with me, for what reason I do not know. She is new it seems, and maybe just doesnt know the genisys way of being friendly yet. Majority of the Staff has always been super friendly and remembers you, holds a convo with you while they do your banking like your friends. Gives it a personable experience. Kim is amazing person to see about loans. She is super nice and knowledgeable.

  Response from the owner

  Hi Bridget. Thank you for sharing your experience with our branch and employees. We will take note, have a great day!

• T

  Thomas Lund
  5

  I appreciate Genisys Credit Union for always being there when needed. Their day-to-day operation and mobile banking is fantastic. The branch personnel are friendly and professional. It's a great place to do business.

  Response from the owner

  Thank you so much for your kind words, Thomas. We really appreciate you taking the time out to share your experience with our team and mobile banking app! Have a great day.

• R

  Ryan Ravin
  5

  Allison was very helpful. I had a situation that required me to withdraw some money that was above the atm limit. The problem was due to my work schedule i couldn't be there until exactly 5:30pm(closing).I called to see what options I had. Allison was understanding and helpful and solved my issue in less than 2 minutes.

  Response from the owner

  Hi Ryan, we are happy that Allison was able to assist you! Have a great weekend.

• P

  Paul bouverette
  1

  This credit union is shady, never again will I deal with these guys. They had a collection agency send me a notice because of a overdraft fee that I was not even aware of. Not once did they try to contact me., unreal. I am no longer with these goofs. I must add that the tellers are very friendly people though. Also when you try to simply call and speak to an actual person now you have to play the wait game. Leave your # and they will basically call you when they feel like it.

  Response from the owner

  Hi Paul. We are sorry you have been dissatisfied with Genisys. Our contact center does offer an option to leave your name and number as a convenience to the members, however, it is not required. If you would like to further discuss your concerns please contact us at 248-322-9800 x5. Thank you.

• A

  Alesana
  1

  I'm torn. I had nothing but excellent service when I went into the bank. But after one interaction with an incompetent tech support chat worker I was terminated and they just closed my account. The lady asked for my member Id several times, finally after giving it for the 4th time I asked to be transferred to someone with a brain cell because like. Why would i wanna put in my member id for a 5th time? The agent was so condescending and I'm punished for that? I will strongly reccomend people use any other bank. Crazy how banks conduct business now a days.

  Response from the owner

  Hello Alesana, we understand you have been in contact with a manager. If you have further questions, please contact us at 800-521-8440 x5. Thank you!