Gateway Metro Federal Credit Union Jungermann Rd, St Peters

Gateway Metro Federal Credit Union Reviews

• K

  Kenzie (MackenzieFierce)
  5

  Talia is an Angel!! Basically, my grandpa was having issues with his online banking login and she was very helpful and patient as we had to reset things.. she was so friendly to us and when telling us letters she used words as reference ( “ E as in elephant”) which is extremely helpful when there’s a lot of numbers and letters that have to be entered. Thank you so much Talia. gateway metro credit union is extremely lucky to have you.. and us as customers are even more lucky. Thanks!

• M

  Mary Mills
  2

  I would have to say that I have had a nice run but it’s over now. In the beginning it was convenient. Staff at my branch location have been helpful in person and every time I have had to call in, which is getting more frequent with their “upgraded” online banking app. I use to use the old app just fine but the upgrade messed up everything for me. However, this is where the problem lies for me and obviously others. It is very limited what you can do online with your accounts and it seems the app is not synced with online banking. Each time I try to login on the app it says that I need to call the bank even though I know I knew my password. I have called several times now and I am over it now I just go online and haven’t used the app since the upgrade. In the past I felt there was some shady business at times with the way the electronic system seems to choose the order of transactions. For, example if I have $200 in my account and an employer check pending and a debit pending for $201. It will push through the debit, give me an overdraft fee, then deposit my check. I have also had to speak to customer service regarding this and disputed validity of an overdraft fees many a times. Overall, not worth the frustration and hassle to bank here and I would recommend trying a different more evolved banking service.

  Response from the owner

  Hi Mary. Our recent online banking conversion was completed to allow more functionality overall and greater integration between the app and the online system. It is disappointing you haven’t had that experience. From your explanation here, it sounds like maybe the newest version of the app hasn’t been uploaded and you may be getting directed to the old link which would not accept your user information. If you would reach out via FB Messenger or our Solution Center at 314-621-4575, we would like to set up a time convenient for you to assist with this. Thank you.

• D

  DAVE KELEWAE
  1

  Been a customer for 30 yrs. The other day I couldn't get the web app to log in. KIM was rude. Told me I didn't know how to make a password. I INSTALLED THEIR FIRST NETWORK AND BETA TESTED VIRTUAL BRANCH. I am considering changing banks. Then she hung up. I'm not happy.

  Response from the owner

  Hi Dave. Our online banking recently went through a transition to a new system that provides better services, features, and convenience. If you have not logged into the new system since it went active on September 10th, please visit our website for information on how to log in. https://gogmfcu.org/online-banking/ If you still cannot access to online banking after following the guide, please give us a call at 314-621-4575. Thank you.

• K

  Kasey Wade
  5

  I've been with them for a long time checking savings and loans. Used a couple of loans through them. Great experience everytime. Lovely staff, great service and welcoming bank!

• A

  Amanda Wattler
  1

  Totally disappointed that they were not willing to help a patron with disabilities that wasn’t able to come in the building. Please have more signs that are clearly visible at your little metal box indicating which services needs to be conducted inside so I can skip your lines since your building is not safe in the rain.

• D

  Dan J.
  1

  Antiquated online services makes it difficult to accomplish anything electronically. Using the telephone is just as frustrating due to spotty customer service.

• C

  Cullen Hilburn
  5

  I have been banking here for years a have never had a problem with the staff or systems. Very personable people and helpful.

• B

  Benjamin Ezell
  5

  They are financing my first house! Great customer service. The people here have bent over backward for me to help me out.

• S

  Stefan R
  1

  Why is it so difficult to add a damn bank account to your loan to pay it on both the website and the damn app.