Garden Savings Federal Credit Union Littleton Rd, Parsippany

Garden Savings Federal Credit Union Reviews

• L

  Larry Higgs
  5

  I joined the credit union after my regular bank merged and customer service got worse. Garden Savings is the king of customer service. They have always been friendly and responsive. I always consider taking my financial business to this credit union one of the better decisions I’ve made. The only area that needs improvement is the quality of their debit cards -I’ve had instances where the chip can’t be read. The chip Apparently seems to deteriorate over time. I would suggest Garden Saving uses a different card manufacturer since this has been an ongoing issue. Other than that, I am a very satisfied customer.

  Response from the owner

  At Garden Savings Federal Credit Union, customer satisfaction is our number one priority. We're so glad you were satisfied with the service provided, Larry!

• A

  Angel McKnight
  4

  Update: I got a call from the bank with options that will help out during a crisis so I am very about that. Previous Statement Review: The bank is not that bad but during the pandemic, you would have thought that this bank would be a little bit more lenient. I can honestly say I have been struggling with my bills, especially when the school district abruptly at the last minute (seriously) went to online learning December 2021 - January 2021. I couldn't keep track of my bills and tried to slow some down but some still got a way from me with all the extra in home expenses we had to face. I was being charged $32 courtesy pay fees which I had no idea existed. However, I vowed to straighten out my account but the fees kept racking up, even on charges as low as $3.00. You would think if they charge you a courtesy pay fee of $32 that the charge should be more that $32 that they cover. Small charges shouldn't even have a courtesy fee attached to it. Mind you, they charge you as soon as it comes in. Bank of America give you until 11:59pm to fund your account that's in the negative before they charge you a fee. I think I will go back to that bank in about a year. Credit Unions are good but very unforgiving.

  Response from the owner

  Hi Angel, thank you for your feedback. I'm sorry to hear that we haven't been meeting your expectations during this difficult time. We understand there were a lot of hardships that came with the pandemic. Please feel free to give us a call directly if you have any questions or would like any further clarification on this matter. We always try our best to work with our members whenever difficult situations arise. We now offer Certified Financial Counselors to help people create a path to financial wellness as well.

• T

  Thomas Perez
  1

  Stay away!!!!- Refinanced my car with them. Worst service I could have. They have a "glitch" on their system so I can't make payments online. I had numerous calls with them, but they say they can't fix it on the system. I have to go personally everyday to deposit money (through) cash on their savings account to perform payments, and pretty much waste half a day every month. Currently looking at options of just repaying the whole loan just to get rid of them. Wish I just stayed at Toyota Credit rather than listening to rateGenius.

  Response from the owner

  Hi Thomas! We understand your frustration and apologize that our payment systems not working for you at the moment. Please contact us directly at 973-576-2002 to discuss other payment methods that could benefit you. Once again, we apologize and look forward to hearing from you.

• K

  Key Freitas
  1

  Hands down absolute worst credit union to receive a loan through. None of their tellers know what they’re doing, they’re rude and super unhelpful. I’ve never had to deal with such unprofessionalism. Please do not waste your time and money with these people. I had to learn the hard way. Save yourselves!

  Response from the owner

  Thank you for sharing your experience with our credit union, Key. I am sorry to hear that it did not meet your expectations, we take pride in providing the best service possible and will work hard to address any issues you have reported. Your feedback is important to us as it helps us improve on the services we offer going forward.

• D

  Diamond Distributors
  5

  ATTENTION !!! TO WHOM IT MAY CONCERN ... I ... CHARLES BOROM ... HAVE ALWAYS BEEN VERY FORTUNATE TO HAVE *KEVIN MARQUES ... AS MY GO TO GUY AT *GARDEN SAVINGS ! HE HAS ALWAYS BEEN ... VERY ATTENTIVE ... VERY INFORMATIVE ... AND ... VERY PROFESSIONAL !!! IN EVERY ASPECT OF ALL MY BANKING NEEDS AND TRANSACTIONS ... WITH YOUR BANKING INSTITUTION !!! ON A SCORE FROM ONE TO TEN ... HE'S ALWAYS BEEN A TWELVE ... IN ALL MY BANKING ACTIVITIES WITH *GARDEN SAVINGS ... AND ... EVERYTIME THAT I HAVE CALLED .. HE HAS ALWAYS BEEN THERE TO PICK UP THE PHONE TO HELP RESOLVE MY CURRENT ISSUES !!! THANKING YOU *SIRS ... FOR GIVING MR. KEVIN MARQUES ... THIS VERY IMPORTANT AND DILIGENT ... BANKING POSITION !!! CHARLES BOROM !!!

  Response from the owner

  Thank you for trusting Garden Savings Federal Credit Union with your banking needs. We appreciate the great review, Diamond!

• B

  Beauty & Beast Gang
  1

  By far the worst bank ever!!!! They are so messed up and disrespectful. They hire people that has no patience and yell and scream on the phone. They took my car for a payment that was $239 only and currently still in the same month of the current payment. So they actually took my car for October payment for owning them $239 and instead of calling me after loaning with them for 3 years they pull this only because i have bout 5 payments left with these jackass people!!!!!

• S

  Stephen Leung
  5

  Garden Savings Federal Credit Union has always been very good to me. The people there are very nice, very courteous, very professional, and very very helpful. I always have service very fast and take my request with patience and always make me aware of promotions and rates without any hard sell. Thank you.

  Response from the owner

  Stephen, thank you for the great review!

• s

  skyler sanzotera
  2

  It's 2020 and they still cant develop a user friendly website. Loan payments are difficult to make, you can't see your loan balance from the website, the auto-pay system is incredibly faulty (Ive tried to enroll 3 times and each time is has failed which resulted in me making late payments) and not to mention their customer service is subpar. The only reason I didn't give 1 star is because they did provide me with a decent rate after I refinanced my auto loan. So, if that's all you're really looking for, then this may be the place for you. But if you're looking for a positive banking experience that helps you through the process of banking/investing, then look elsewhere.

  Response from the owner

  Skyler, Sorry to hear of the troubles with the online bill pay system, we've put a lot of effort into revamping the system this year. Our Electronic Services Team reported you have been able to work out the issues you were having, which we're happy to hear. Always remember to check those accounts numbers ;) Enjoy the holiday weekend!

• c

  charisma cooper
  1

  This company is by far the worst on the planet! I paid for my car in March 2020 and i still can't retrieve my title from these imaginary people who are supposed to be working! I have been trying since October to get my title or a letter stating my car is paid for so i can pay for the title at motor vehicles but still no help! Nobody call or email me back and no one works! This is a nightmare and i feel like i was extorted! I also overpaid them and i can't even get my few dollars from them for the overpayment! I will never ever refer anyone not even an animal to this place!

  Response from the owner

  Ms Cooper, Someone will be contacting you shortly, if they have not done so yet. Your title was mailed to you back in March but was returned back to us by the post office. When we last spoke we were under the impression you would be coming in to pick it up. We have it in our possession for you to pick up or we can mail it if you provide an updated address.

• A

  Andre Marks
  1

  Monday, January 11th being the holder of a Visa debit card and still after three days can't make a reservation for a resort outside of the country, and yes spoken to both the financial institutions and frauds department. There is enough money to complete the transaction, my identity have been verified and still fighting with a set of brainless representatives with this matter. I know that someone will respond, so first and foremost I don't need your apologies and to add insult to injury the automotive system doesn't have a debit card selection, brach is closed and again have to wait so am the one begging for my reservation to be paid, am the one who has to wait until somebody gets it right, and if the price goes up for the reservation all i hear is we are sorry. If you're looking for incompetents, will garden Savings is the place to go, I wouldn't hold my breath because somebody is getting yelled at tomorrow and it's not going to be.