Frost Mortgage Lending Group, a Division of Primary Residential Mortgage, Inc. N Prince St, Clovis

Frost Mortgage Lending Group, a Division of Primary Residential Mortgage, Inc. Reviews

• K

  Kayla Mitchell
  5

  I've recommended Dustin to clients multiple times, but when it came to choosing a lender for myself, DUSTIN WAS MY GUY!! Dustin and his team are attentive, communicative, and made my loan process easy to navigate! My questions were answered promptly, and I was constantly kept in the loop. The online application and portal are user friendly, making the entire process more than manageable. 5 stars just isn't enough! I would 100% use Dustin and the Frost Mortgage team again!!!

• J

  Jesus Vallejo
  2

  Pretty cool that they were down to be my first lender for my first time buy. Not cool that they were obviously in cahoots with the real estate agent as expected. The most important factor that got me was one of the mortgage lenders told me not cash out my assets to pay for the down payment to just wait a little but the more we waited the more they declined from their peak and soon I lost my DP. Now that I'm down on my luck that duplex would have been a blessing right now...

• j

  jon
  3

  Dustin and Kassie were great to work with. Everything was done online, and we didn’t have to go to the office. Very easy process. *updating my review* the bank PRMI that frost mortgage got us with is not good at all. We made our first payment a month early. Everything was good. Ended up getting a letter stating that they sold our mortgage to a new company Cenlar. I’ve been trying to contact this Cenlar bank and no one has my info. Today in the mail I get a letter saying it’s acutally Mr. Cooper mortgage. Now our first payment is actually due, no one knows where my payment is. The bank that PRMI forwarded my payment to is not our new mortgage company. It is completely different. They didn’t even know now we were with Mr. Cooper, not a cenlar.

• H

  Haylee Smith
  5

  Dustin helped us buy our new house and he is THE BEST! Everything was so easy because of his help. He keeps on top of everything so we didn't have to worry at all. We will be recommending him and frost mortgage very highly!

• D

  Desiree Altamirano
  5

  The frost mortgage team was so helpful and phenomenal! I can’t express enough how much I enjoyed working with them. Chris Wood exceeded my expectations. He made sure I was comfortable with every document I was signing and explained the entire process throughly. I was never left wondering what was going on, he kept me informed. He made my home owning dreams come true without stress. Will definitely use him for my future needs!

• L

  Lisa Pologruto
  5

  A friend referred us to work with Chris. Frost Mortgage was a breath of fresh air from the first phone call. I was looking to refi and had been waiting months on a major bank to get the ball rolling! I needed the refi done quickly and they were amazing to work with. I was on top of getting paperwork signed and returned, they were fantastic at getting right back to me! Anytime I had a question or concern I was able to call and speak with someone immediately or within the day! I hope to work with Frost in the future and will recommend them any chance I get! Thank you so much Lisa Fyffe

• M

  M P
  5

  We were so glad we made the correct decision to go with Frost Mortgage especially since we were first time homebuyers and Dustin and his team made the whole process so easy for us. They were so helpful! They always explained everything so we knew what to expect. Thanks to all their help we were able to get our home!! We definitely recommend them!!!

• A

  Andrea Weaver
  5

  If you are looking for a loan officer that will work hard to make the loan process easy for you and invests the extra time to make sure you get the best conditions possible, Jennifer Hardin is the one you want. We had such a great customer experience and the rates she was able to lock in were amazing. We got great numbers, without actually feeling like we were "just a number". Can't thank her enough.

• J

  J Juarez
  5

  Being first time home buyers, my wife and I were nervous and hesitant. Dustin put us in the driver seat and gave us the information needed to make the best decision for our family. Although we ran into some obstacles outside of his control, he made it his duty to ensure we were taken care of. We want to extend our fullest gratitude to Dustin at Frost Mortgage! We closed on our dream home and couldn't be happier!

• J

  Josefina Trujillo
  5

  Dustin at Frost Mortgage is an amazing loan officer very knowledgeable and answers all your questions in a timely manner. With his personality and experience he will process your loan smoothly and quickly. Thank you for your help.