Franklin Mortgage Solutions Fairway Dr, Springboro

Franklin Mortgage Solutions Reviews

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  Chastity Williams
  5

  I highly recommend Franklin Mortgage Solutions! Dawn and Ed were wonderful to work with, and communicated throughout the whole process. It helped reduce the stress and streamlined the process. Our loan wasn't the easiest to get approved because both my husband and are are self employed and I can't thank them enough for getting it done! We will definitely be forever customers!

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  Karla N
  1

  They sent a very misleading letter out advising "URGENT NOTICE PLEASE ACT IMMEDIALTEY" .....and to call for important information regarding you home loan. The envelope return address states PENALTY FOR TAMPERING *** CONFIDENTIAL***** IT ALSO STATES *****VERY IMPORTANT*** REQUIRES IMMEDIATE ACTION When I called to advise that the letter could be misunderstood, especially for older folks who may panic thinking there is a problem. I was told by the very "cocky" person who answered the phone and also signed the letter, that they have their letters reviewed and audited several times a year and have been told there is not a problem and he really didnt care what it looked like. Any company that has to resort to misleading correspondence as well "games" to get business might not be the kind of Mortgage company that you can trust to be professional and secure with your mortgage and personal information.

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  josh walker
  5

  I highly recommend Orlando!! Orlando was available after hours or anytime I needed him to answer any questions or help a veteran like me through the process. Orlando managed to get me a 2.75 interest rate, $500 cash out, and a $150 Visa gift card out of his pocket by the way to make me happy!! I admit there was a small hiccup, but Orlando was so selfless and considerate and kind that he lost some money on this deal just to make me and my wife happy!! Orlando offered these perks and negotiated with the bank to fix the issue with the paperwork at closing. Orlando is very selfless, considerate, and his Integrity is second to none!! Orlando not only took care of the issue but VA loans don't make much money ,but he cared more about making the client happy. I will be returning to this company and with him!! I also want to point out that Stacy and Orlando showed great leadership working together to solve the closing issue. Stacey even offered to come to my wife's place of business to take care of the problem!! I like the fact that Stacy and Orlando coincide and work well together that's how companies should operate well done guys!! I thank you for respecting the military and working with our veterans Orlando!! Orlando is a great loan officer and should be well respected and valued.I hope they appreciate him. I can always see through bs and poor service and Orlando is a great man you saved me a lot of money and didn't make much on this deal ,but I'll tell you what brother you will be blessed tremendously this company is lucky to have you!! I'm giving Orlando five stars this loan officer cared more about his Integrity and service to our vets than this Commission!! I would just like to tell the owner you ought to be thankful and blessed to have somebody like that on your team!! I'm going to point out I believe the owner is a good person. I mean this owner hires people that are great like Orlando he's got to be a great guy .I wish more companies were like this!! I would just like to tell the owner I would like to speak to you personally and tell you more about the experience I had that was wonderful at the end blessings!!

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  Taylor Padgett
  5

  My husband and I had such a great experience with Franklin Mortgage Solutions! We were so fortunate to work with Lisa Roberts. She was so helpful answering all the questions we had, communicating with us daily. As first time home buyers, that was so refreshing! I would definitely recommend this company to anyone.

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  Hannah Eller
  5

  I was referred to Franklin Mortgage Solutions by my sister in law and let me just say, it was a FANTASTIC experience! I worked with Lisa Roberts and she is PHENOMENAL! She gets you pre-approved with just a phone call and gets you set up with a realtor in a day. When you begin the loan process, she sends you an email of everything she needs from you, who you will be in touch with throughout the loan process so there are no surprises, and is there for you via text or email every step of the way. Her assistants are pleasant to deal with and the loan process is quick given that you give her what she asks for in a timely manner (which I recommend, she asked for something and I got it to her within a couple of hours or a day and the process was so smooth). I would recommend her (and have recommended her) to anyone looking to buy a house! Thank you Lisa and Franklin Mortgage Solutions for getting my fiance and I our dream home, we could not be happier!

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  Morgan Burton
  5

  Would highly recommend Franklin Mortgage Soultions to any and everyone. My husband and I worked with Orlando and Michelle who were absolutely amazing. They definitely went above and beyond. By all means they exceeded our expections and were just absolutely wonderful to work with! We had a few bumps throughout the process on our end which complicated things. However they still worked diligently and somehow managed to still make our loan work! We refinanced our house and are now saving thousands of dollars! I cannot express my gratitude to all of you who helped make this possible!! Thank you all so much!!

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  josh higgins
  5

  I highly recommend using Franklin Mortgage and Doug Murphy. He was honest and always available anytime i had a concern or question. It has been an easy transaction with no issues what so ever. I was skeptical being it’s an out of state company handling something so important to me, he has assured me every step of the way in full detail what was happening etc.. Very professional. Don’t hesitate if your in the market for a refinance or home loan. He can handle it, and gained my respect and trust the entire way.. Thanks Doug 👌

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  David F
  5

  I had a great experience doing a refinance of my home with Franklin. They were very professional and knowledgeable during the entire refinance and I highly recommend them! If you are looking to refinance your home, look no further, they exceeded my expectations. Thanks Franklin!

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  Chuck H
  1

  Do not give them money for an appraisal, once the appraisal was complete that was the last I heard of them. They stated that since the appraisal didn’t come it at what they estimated the mortgage company that I was approved through fell through and they were looking at other lenders. A week went by nothing, sent emails, text messages, and voicemails. After a month of not hearing from them I stopped the appraiser check that I wrote to them which was February and the now cashed it a few days ago....do not go through them especially Orlando

  Response from the owner

  Mr. Hipple, I have called and left you a voice mail regarding your file that i have reviewed for inaccuracies. The issue on this file was not an appraisal issue. Please call me at the office so we can discuss privately and review the issues. We strive to give the best customer service and experience that we can on every file. Thank you, Edward Standifer. (937)743-1100 office

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  Zebo 123
  5

  My experience with Franklin Mortgage Solutions was amazing. I truly appreciate everything they did for me. I would recommend to all of my family and friends that they use Franklin Mortgage Solutions for their home purchase or refinance.