Franklin Mint Federal Credit Union W State St, Media

Franklin Mint Federal Credit Union Reviews

• M

  Matthew Morrow
  5

  Under a short, stressful timeframe, branch manager Kaitlin and her staff were able to make sense of complicated documentation so that we could refinance our vehicle at a great rate. They were constantly professional throughout the process, and went above and beyond to get everything finalized. I would highly recommend banking at the Media branch to anyone.

  Response from the owner

  Matthew, your honest feedback is much appreciated. We're so glad to hear about your positive experience with Kaitlin and our fantastic Media branch. We will pass this along to them!

• C

  Carol Scott
  1

  Good morning my name is Carol and today I received phenomenal service provided by Ms Bianca, I needed information from my account concerning a legal issue, Ms Bianca was very knowledgeable but most of all kind and patient, this was important to me because I am seventy years old and at the time had been up since 4:00 am stressing over the situation. Her quiet tone and demeanor along with the necessary information calmed me down. Thank you Franklin Mint for staffing employees like this. God bless and have a great day. Carol Scott

  Response from the owner

  Thank you so much for the great comments! We will pass them along to our team. I noticed you rated it one(1) star but I think you meant more than that. Would you mind changing? Thank you again!

• E

  Erica Green
  1

  This place is to laxed with client information. While I was being helped by a desk employee I over heard a teller telling one of my family members I was just in the office transacting business. Not to mention both the manager and the assistant manager were off for the next 2 days and they were the only notaries. The desk employee got annoyed when asked to call another branch. Very unprofessional

• L

  Lamar Wynn
  5

  It's fast and the staff is so nice feels like a family atmosphere

• A

  Andrew Comly Jr
  1

  Just Rude. Been a member for over 10+ years, will be closing my account.

  Response from the owner

  Hi Andrew. Thank you for reporting your issue. Someone will call you as soon as possible.

• K

  Ken
  5

  Excellent Credit Union with friendly employees

  Response from the owner

  Thank you for the positive review Ken!