Founders Federal Credit Union Gold Hill Rd, Fort Mill

Founders Federal Credit Union Reviews

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  M Davis
  4

  They have always been nice, helpful and professional with me at this branch. Although, this branch isn't diversified they have never treated me different or unprofessional like the branches in Columbia and the customer service line,,,,,just horrible. The branches and the customer service line need more diversity.

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  Manny Rodriguez
  1

  Was going to open an account with them, first time inside this building. I don't know how things work. I stand around until two ladies passed by me and didn't payed attention to me. Then I sit down and wait for about 15 minutes. Then someone comes in and goes to a banker and she asks him did you sign in on the computer? He says no I don't know about that. At least someone should ask people that seem like they don't know what they're doing if they need help. Also can't bankers see who signs in?

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  Ashley Davis
  1

  Slowest Founders I have ever been to. Been in line outside going on 30 minutes and the line has moved maybe one car while the other line is steadily moving but I'm now locked in and cannot get out. I dont understand why were not being helped and our line has been at a standstill and the AC in my car is no longer even cold. It's nearly 100 degrees. The other line has been moving but the 2nd line whoever's is inside needs to retrain or figure out what the hell they're doing and maybe even gain some common sense. I'll never be back to the founders on Gold Hill Rd. I'll drive out of my way to go somewhere else.

  Response from the owner

  Ashley, our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our members; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to our Branch Manager, Jennifer McCallum at (800) 845-1614. Thank you!

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  Rafael Santos
  1

  I had heard good things from others who bank here and decided to stop by one afternoon and open an account at this location. Have to say that the two staff members I dealt with were very slow and unprofessional. There was hardly anyone there at the time I went and they had me wait almost 40 minutes before being seen. The first teller I spoke to seemed a bit annoyed with my questions about opening an account. Should have taken that as a precursor to what was to come. This bank hires a lot of clueless individuals. I have called and stopped by several times to ask questions or get some information and every time I am told to just go to the website. Why even have branches if you expect everyone to go online for everything? Will be looking for another credit union soon.

  Response from the owner

  Hi Rafael, Thank you for reaching out. I am sorry we were unable to provide the expected level of service to you today at our Gold Hill Office branch. We are always looking for ways to improve and would appreciate if you would share your suggestions with us directly. Please call us at 1-800-845-1614 and ask to speak with Daryl Bowie. Thank you and have a great day!

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  Rachel Datz
  5

  I have been with Founders since I was 15, and I have always had excellent service. The various departments are very helpful and went out of their way to expedite my needs. Not to mention my car loan is the lowest % I have ever seen. Despite now living in New England I will continue to bank with a founders.

  Response from the owner

  Hi Rachel, Thank you for your review! We are so glad you had a great experience at our Gold Hill Road Office branch. Founders works hard to provide you with top-notch service for all of your banking needs. Nothing makes us happier than when a member can relax… with Founders! Thank you for being a member!

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  Sam Spratt
  5

  I was with Founders for years until I lost my job in 2006 and was not able to pay back my loan. Since that time I have been with Family Trust and I will advise anyone that is with Founders to stay with them. Whenever I needed any assistance no matter what Founders was there. Their Customer Service, knowledge, helpfulness and all around willingness to help people goes above and beyond your normal banking experience. Founders treat you like family and you are in good hands with them. Anyone that has ever dealt with both Family Trust and Founders will agree that Founders is the best!!

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  Paula Cangiano
  5

  I have banked with Family Trust for many years now. I have always been impressed with their excellent customer service. It's always nice to go in and they know you by name. What a great family atmosphere. Any time I get a chance I will let others that are looking for a bank know to go see them. I am a firm believer in keeping business in the community. Way to go FTCU!!!!!

  Response from the owner

  Hi Paula- Thank you for sharing your excellent review with us! Our service is key to our success, so it's great to hear you have had such a positive experience. We always want our clients to be treated like family and enjoy helping them with all of their needs. Have a great day!

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  aolus c
  2

  Extremely slow for all member and loan services. Expect to spend at least 30 min no matter the time of day. They are understaffed for peak and off peak times. The staff is good at their jobs if you have the time to wait around.

  Response from the owner

  Hi Aolus, Thank you for posting. I apologize for the delay you experienced at the Gold Hill Road Office in November. We would love to speak with you directly to hear your input on how we can improve the member experience. Please call 1-800-845-1614 and ask to speak with Daryl Bowie. Thank you and have a great day!

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  AJx 7
  5

  Very helpful, hours are kinda rough sometimes.

  Response from the owner

  Thank you for the feedback Alexander. Please remember that online banking is also available for those times where it may not work out to visit one of our locations. We are glad to have you as a member and appreciate you choosing Founders Federal Credit Union!

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  Susanna Williams
  5

  Been my go to bank for 20 years!!!

  Response from the owner

  Hi Susanna, thank you for your review! We appreciate your support through these 20 years and we look forward to many more years of providing you with impeccable service! Thank you for choosing Founders Federal Credit Union.