floridacentral Credit Union FL, New Port Richey

floridacentral Credit Union Reviews

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  Laura Taranto
  5

  We have been customers for 8 years and we highly recommend . They are always so friendly and helpful whenever you call or stop in. Its a pleasure to be a part of this credit union. Thank you for all that you do for us.

  Response from the owner

  Thank you, Laura, for the 5-star review and recommendation. There is no greater compliment than to be known for our friendly service! It's a privilege to be your credit union. Thank you for being a loyal member!

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  Elliot Peet
  5

  Stephenie was very friendly and helpful reaching out after I purchased a new car financed through them! Great interest rates and people!

  Response from the owner

  Hi Elliot. Thank you very much for taking the time to leave us a review. We're happy to receive 5-stars, and even more pleased to hear that you had a positive experience working with Stephenie! Thank you for choosing to be a floridacentral member.

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  Ken Carpenter
  5

  Been a member for years and as always the staff @ Trinity branch have been super friendly. Thanks for your help today Renee!

  Response from the owner

  Hi Ken, thank you so much for your review and for taking the time to share your experience! We work hard to meet, and exceed, your expectations and we’re happy to hear that our Trinity Branch Team has hit the mark. Thank you for being a floridacentral member!

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  Marissa Weis
  1

  I’m pregnant and have been using the drive thru window for years but today I was told I had to go inside. There is a pandemic going on and I felt very uncomfortable. They didn’t clean anything till after I complained how unsafe and sanitary this was because I had to share a pen the teller was using. When expressing my concerns and how uncomfortable I was they were not accommodating at all. I’ve been to several different locations and this is the only one that makes you go inside. Staff is very rude. No hand sanitizer in site either.

  Response from the owner

  Hello Marissa, thank you for reaching out to us. At this time, you are welcome to obtain an official check through our drive thru. The safety and well-being of our members, team members, and communities are our top priority, especially during this pandemic. Please let us know if we can be of further assistance. Thank you.

• C

  Cam
  5

  This is by far the best bank I have ever done business with! The branch manager, Michelle treated me and my wife more like family members of the branch than customers. She went way above her job description to help us get the right car at the absolute best rate. I highly recommend this bank, location and Michelle to anyone looking to finance a vehicle. She also helped to refinance my current vehicle loan at the same time she put our new car loan together! I must say, I believed customer service was a thing of the past. I guess I was wrong! Thank you Michelle and Florida Central Credit Union. You have earned a lifelong relationship!

  Response from the owner

  Camerin, Thank you for taking time to write this glowing review! We appreciate you letting us know how great of a job Michelle did. If you need anything, please don't hesitate to ask. Thank you for being a member. -floridacentral

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  Kristie Shirkey
  1

  The new building on Starkey and SR54 is not close to ready, however they shut the Mitchell Ranch location down at 2pm, and you can't go to the little trailor next to a muddy mess until Monday. We will be there to pay our loan off and close our accounts. This is not how a financial institution treats their customers. Especially near the holidays

  Response from the owner

  Hello Kristie, thank you for your feedback. We apologize for the confusion and your inconvenience. Our new Trinity Branch is still under construction, but our temporary mobile branch was opened this morning to assist members until the new facility is finished. Over the last few months, we have been communicating about the relocation, which occurred on Friday, through statement messages and inserts, targeted member emails, posted branch signs, branch TV messages as well as a web page that has been updated regularly: www.floridacentralcu.com/new-trinity. Please let us know if you need any further assistance.

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  Dr B
  2

  Can't get a person when you call their number - press this, press that, wait on hold.... It tells you to go to their website but their website and software/app are not user-friendly at all.

  Response from the owner

  Hi Jill. Thank you for taking the time to leave us some feedback. We apologize for the inconvenience. We'll certainly be using this information to help deliver a better experience to our members in the future. If you are still in need of assistance, please contact us by email at [email protected]. Provide a good contact number and more details about your request and we will have a representative reach out to you. Thank you.

• C

  Cathleen Mulero
  1

  Very poor customer service through the credit card. Always adding charges. Double charges. Won't use them anymore.

  Response from the owner

  Hello, Cathleen. Thank you taking the time to give us some feedback. We use member comments to better ourselves and would like to know if you would provide more information about the situation. Please send us more details about your experience along with your contact information to [email protected]. Thank you.

• L

  LOCC __63
  2

  The workers are very sneaky and untrust worthy for being a place to save money and entrusted certified established co-op,, The board of trustees would be greatly justified in looking at some of there own management team !

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  Paul Miller
  1

  Save yourself the headache, go somewhere else! This is the gate keeper of the banking world telling their customers "you shall not pass"!!

  Response from the owner

  Hi Paul. Thank you for taking the time to leave us a review and user rating. We would like to learn more about your experience. Would you be willing to send us an email to [email protected] with more specific information about your poor experience with us, so we can better investigate the issue? Thank you.