Flagstar Bank Home Loan Center E Shore Dr, Eagle

Flagstar Bank Home Loan Center Reviews

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  Ally Thompson
  5

  We have had a great experience with Ron Wieczorek. We used him for our purchase in 2020, and refinanced with him in 2021. He has been consistant in his abilitiy to make us feel like we were top priority. Thank you Ron!

  Response from the owner

  Thank you for sharing your experience with us, Ally! We work hard to provide quality customer care and are happy to hear you had a positive visit with Ron. We will be sure to let him know and hope you'll contact him again for any home financing needs you may have in the future.

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  John W
  5

  Tish and Monica at Flagstar were absolutely amazing with our home loan and I have never seen people work so hard on ours. Tish received our loan after a different mortgage lender dropped the ball several times. Tish and Monica teamed up and had our loan closed in 2 weeks at a great interest rate! They worked days, nights and even on the weekends to ensure the seller's deadline was met. They kept in constant contact with us and their communication was superb! The team at Flagstar Bank are definitely the best around!

  Response from the owner

  Ben, thank you for a sharing your experience with us. We love hearing positive feedback about our customer service and hope you'll contact our team again for any home financing needs you may have in the future.

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  Zack Walmsley
  5

  We just closed on our dream home! Mike Frank was our loan officer. This man went above and beyond. Mike kept in constant contact with us. He kept us very informed and was very focused on us having a great experience. Our whole home purchase went flawlessly from start to finish. If I could give 10 stars I would! I'd recommend Mike and his team to anyone at anytime!

  Response from the owner

  Thank you for sharing your experience with us, Zack. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

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  Andrea Rankin
  1

  My account was transferred to a new mortgage company, but Flagstar continued to withdraw my automatic payment and did not send it back to me, but instead stated they sent it on to the new mortgage company, almost 1 week later the new company doesn't have my payment that was due 6 days ago and I already paid (because it was due and flagstar sent me a letter telling me how to pay the new company). So essentially I have paid 2 payments this month. I never gave permission for flagstar to send my money to someone else, especially not to send it late.

  Response from the owner

  Andrea, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

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  Ashley Dawn
  5

  Jill and Kory were amazing in helping us buy our first home!! Thank you so much!!

  Response from the owner

  Thank you for sharing your experience with us, Ashley. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

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  Jaxxton Clayton
  1

  Customer service is completely awful. Took me an hour to actually talk to someone and they could do nothing for me, and offered me nothing. Just collected information from me so they could add me to a calling list. If you are looking for anything or any help, do it yourself. Flagstar is not willing to help.

  Response from the owner

  Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• R

  Rasta Kong
  1

  Left two voicemails over the course of a week and called in at least 5-6 times and no one has answered or called me back. Horrible bank, dont give them any business.

  Response from the owner

  Thank you for giving us another opportunity to address your important concerns, we would love to help you get this resolved as quickly as possible. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may escalate your situation to a supervisor.