Flagstar Bank Home Loan Center Olde Worthington Rd, Westerville

Flagstar Bank Home Loan Center Reviews

• J

  Jason Bennington
  1

  Do not Bank with this Flagstar. I refinanced my mortgage to combine a mortgage with another company and a home equity line of credit. However, they said the money was late to credit. So I owed extra $27.54. So I asked them to sent a letter for what I owe to close this account. Now I owe over 80 bucks to close it. They have lot of fees to pay of HELOC. Please do not use Flagstar as your bank.

  Response from the owner

  Thank you for taking the time to give us your feedback, Jason. We understand your frustration and would like to learn more about your experience. Please reach out to us at (855) 399-9890 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET.

• C

  Christina Salyers
  1

  Flagstar just lost a good customer due to adding fees to my mortgage pmt without me authorizing it. $10 fees with no explanations. When contacting customer care, I was hung up on twice & left on hold over 10 mins another time. Then told no the fee will not be removed d/t someone calling to request a payoff (not me) nor did i authorize this. Company is not confidential with personal info. Gave my payoff w/o my consent then charged me for it. Their solution was "we will send u out a form to put a pw on yr acct in 7-10 days" YET still refused to credit fee. Reps would rather argue & hang up then assist customers

  Response from the owner

  We apologize for the delay in response, Christina. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• S

  Shawn Dillon
  1

  I can assure you this is not the bank you want. If you could, think of all the things you wouldn't like your bank to do. Flagstar will do it, ive been interviewing customers and have heard people losing their entire balance in their recent acquisition of Wells Fargo to my own experience of being lied to from their customer service department time and time again. I would recommend going to any other bank to save yourself a lot of pain and time.

• b

  beast mode
  1

  Can't get ahold of anyone have been actually hung up on 3 times so disappointed with this financial institution

  Response from the owner

  Thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• m

  miranda schwartz
  1

  I have made several attempts over a number of weeks to get ahold of someone at this bank to sign a insurance claim check, and no one will return my calls or emails.

  Response from the owner

  Miranda, thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET