Flagstar Bank Eureka Rd, Southgate

Flagstar Bank Reviews

• R

  Robert Evich
  1

  I was talked into refinancing. I was told it would be easy, save me money, and there wouldn't be any problems since I'm already a member of Flagstar. I wanted Escrow set up. It was never set up for me on the refinance. It took almost half a year to set up escrow but automatic payments was never set to adjust and I was contacted about money that was never received. It has been a real headache and messed up my finances to the point that I really wish I didn't go through all of this to begin with. I'm still having to deal with issues from all of this.

  Response from the owner

  Robert, thank you for giving us an opportunity to address your concerns. We're sorry to see you're having issues and would like to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (800) 968-7700 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• V

  Vivian Abercrombie
  2

  Literally about to pull my account completely because this locations ATM is so insanely infuriating and broken

  Response from the owner

  Vivian, we appreciate you taking the time to leave us a review and understand your frustration. Our team is working to figure out a solution that ensures a more positive experience for you going forward. Flagstar customers have access to over 56,000 fee-free ATMs, and we invite you to find another location at flagstar.com/atm while our team works to find a solution. We look forward to continuing to provide you the quality service you deserve.

• A

  Arnold Green
  1

  Just pulled into the parking lot here on Fri Sept. 24th at 5:58, just turned 5:59 when I pulled into the drive thru to make my deposit. Drive thru was closed, people inside, but no one to take my deposit. The lady walking away from the computer saw me but proceeded to shut everything down anyways. I realize it's a minute until close but I've honestly never had this happen at any other branch I've gone too. I've pulled up right at 6PM on a friday dozens of times and sometimes a minute later and they are always there ready to help me. That minute is going to cost me a late fee on a bill now. Really disappointed with this branch and this bank in general.

  Response from the owner

  Arnold, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• D

  David Allen
  5

  Amanda Allen Southgate brash was very helpful professional she took care of all my needs you need more employees like her thank you David Allen Miller

  Response from the owner

  Thank you for sharing your experience with us, David. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• G

  Guy Wallace
  5

  I have had an acct there for years ! The girls there take real good care of. There acct holders best place I ever banked at ! I can't say enough about how good a place it is to bank at .

• L

  L Helgason
  5

  Everyone always fiendly, courteous and thorough. I never feel rushed. Great branch!

  Response from the owner

  Thank you for sharing your experience with us. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• J

  John Wierzba
  5

  A very nice bank, The people who work there are there for you and they show it !

• S

  Shannon Kirby
  1

  I sat in the drive thru for 15 minutes an wasn't even acknowledged! There was no wait and you could see gentleman on the phone through the window!!

• j

  jerry wayne
  5

  Very informative on loans kind courteous better then office near home

• j

  jason pak
  5

  All staffs are very friendly and helpful