Flagstar Bank Pelham Rd, Taylor

Flagstar Bank Reviews

• D

  David Istilart
  1

  Rude customer service. I wanted to close my account due to incorrectly billed fees and they told me I had to do it in the original branch in which I opened the account. Then another representative told me that was not correct. I still got the fees sent to collections. They were trying to charge me a fee for using my savings money and there was delay on their system to transfer the funds and apparently that caused a return item fee. If there are funds in the savings account, how can it cause such fee? No compensation for trouble was issued.

  Response from the owner

  Thank you for taking the time to give us your feedback, David. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can work toward providing you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• A

  Amy Koska
  5

  i really liked how the branch manager, who could not help me with a home loan, took my "vital" information and passed it on. So when the correct person at Flagstar did contact me, he knew why i was calling, what information he needed to start helping and everything!! it was great that i did not have to repeat myself several times, she briefed him for me! loved how Prepared He was for our call. I really appreciate customer service.

  Response from the owner

  Amy, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• D

  D Miller
  5

  I’m very happy with Flagstar Bank and the people that work there or so friendly and knowledge of all I know I will enjoy doing business through Flagstar Bank. There’s service his top notch and it’s a very personalized experience when dealing with them. Oh they greet you they’re friendly and they know you by name. That’s some thing that is just unheard of in this day and age.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• C

  Carrie Bacon
  5

  Great service, knowing I did it over the phone then I had to make a deposit through the drive-thru. Wanted to just open a checking account buy they offered a savings account and there are no fees.

  Response from the owner

  Thank you so much for a great review, Carrie. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• J

  Jacob Hammer
  5

  Set up an account in 30 minutes, great service & always felt informed and well taken care of!

  Response from the owner

  Thank you for sharing your experience with us, Jacob. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• K

  Kim Crudo
  5

  Interest Rates were high when we switched to the. Way low now, would be nice if they had some customer appreciation offer?

• C

  Colin Hanosh
  5

  This was with out a doubt the best experience I’ve had. The managers and employees all know me and I love it here. It’s a second home.

• L

  Lions Fan
  5

  So kind and considerate and very professional

  Response from the owner

  Thank you for your kind words, Kenneth. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• M

  Malcolm Mitchell
  5

  Great service and very nice staff👊