Flagstar Bank Garfield Rd, Clinton Twp

Flagstar Bank Reviews

• J

  Joshua Kaminski
  3

  Open. Somewhat helpful. Thankful to have bankers available. Clean, bright, inviting. A little cluttered, with an empty fridge in the front near the entryway. Charged to cash a check. Maybe not a fan of the bank franchise in general.

  Response from the owner

  Thank you for your review, Joshua. We are always striving to improve. It's our goal to provide the best possible customer service. We would love to hear more about your experience so that we can use your valuable feedback to deliver a better experience next time. Please reach out to us at (800) 968-7700 during the below times with any further comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• O

  O
  1

  First off, one star is generous. This place will nickle and dime you tell your broke with their paper fees that no one tells you about or even how to opt out of them. Customer service is horrid, their representatives are poorly trained and inconsistent. They will also threaten to hang up on you or just put you on hold to no end if you ask to speak with any of there management staff. I have called this place so many times that I lost count and half the time they will just hang up on you. Also, the app is complete trash. To refresh your account you literally have to logout and log back in. The website is just as bad, it only loads 50% of the time.

• m

  maymee k
  3

  Very disappointed that the last 3 times I went to this bank, as it is the closest to my house, the atm has been down for not being able to take money out. As it is after hours, I then have to go to the bank next door and get charged a fee. Hopefully they will get the atm fixed soon.....

• B

  Brian Laufer
  5

  Very nice friendly and professional work at Flagstar...I recently opened an account there and so far I'm very impressed!

  Response from the owner

  Thank you for sharing your experience with us, Brian. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.