Flagstar Bank Bluffton Rd, Fort Wayne

Flagstar Bank Reviews

• D

  Don Williams
  5

  As a commercial customer, we have found Flagstar's staff to be very helpful and able to address the needs of our organization. From handling special requests, deposit box service, processing our PPP loan, to answering questions on our account, we have had great service.

  Response from the owner

  Thank you for sharing your experience with us, Don. We work hard to provide quality client care and are so pleased to hear you had a positive visit with us.

• T

  Tracie Kincaid
  3

  Loan officer, Kimberly Bruce, is a terrible person. I have had a stroke so I get confused and don’t understand things all the time. I tried to tell her this but she yelled at me so loud over the phone that other people heard her across the room. She told my husband I wa trying to be sneaky about things. This really hurt my feelings. She is just an awful person.

  Response from the owner

  Tracie, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• J

  Jerry Whitaker
  5

  When I first walked into this branch and realized it was staffed with 20 foot tall radiation monsters, I'll admit I was a bit apprehensive. However, after receiving exceptional customer service and a great interest rate, it has now become my branch of choice.

• M

  Mark Bruner
  5

  With the recent headlines Wells Fargo has been grabbing, I can't say that I expected a lot when I stopped in for an issue that I was having with my account. I'm glad to say that my unease was almost immediately put to rest. They took time research the issue and get to the root of the problem. I left with my issue fixed and a much different opinion about Wells.

• S

  Shannan Eads
  5

  Had to go in due to issues with my Cards being compromised. They were phenomenal , I really appreciate the way you handled it as well as the excellent Customer Service. Thank you so much for all of your help today.

• K

  Kenneth Allen
  5

  Danyell assistanted me with opening my account and explain all my options and I am very pleased with the customer service experience I've had with Flagstaff bank and would recommend people to flagstar bank

  Response from the owner

  Thank you for sharing your experience with us, Kenneth. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Danyell, we will be sure to pass along your kind words. It was our pleasure serving you and we hope to see you again soon.

• S

  Steve Schroeder
  5

  Even though I was having troubles with an external account transfer theo did a great job and went with a claim which should get everything resolved within a few days

• J

  Jessica Harris
  5

  Very friendly staff. It was raining and staff walked me to car with umbrella! Highly recommend.

• R

  Roscoe Jenkins
  1

  Jenny has it spot on. But I like weed so am ok with the smell lolz

• C

  Cory Sowers
  1

  Flagstar is just a terrible place to deal with period.

  Response from the owner

  Cory, thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.