Flagstar Bank S Clinton St, Fort Wayne

Flagstar Bank Reviews

• M

  Mike Todd
  1

  I went to the bank today and observed some of the most unprofessional behavior I have ever seen: another customer's account information being spoken about aloud and over the top of another teller, for everyone to hear. In addition, after I took a step back, I WAS ONLY THEN told that I needed to take off my hood off as a passive-aggressive counter statement. I want to be clear: this is not about the hooded sweatshirt policy because had they asked me before they took my ID, Let me sign a withdraw request, or when I walked through the door, I wouldn't have had an issue. This has to do with customer confidentiality and discrimination at this branch. When I told them that I believed that the situation had to do with race, both tellers and the assistant branch manager insisted I was wrong, but my experience as a minority tells me otherwise. In sum, they violated customer confidentiality, became passively aggressive towards me by using a petty policy as a weapon when I called this out, and then topped it off by gaslighting me about my own experience. I CLOSED MY ACCOUNT AND HOPE THAT EVERY SELF-RESPECTING MINORITY IN MY COMMUNITY DOES ALSO. DO NOT BANK WITH FLAGSTAR.

  Response from the owner

  Mike, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• C

  CASE the fort (JUST in CASE)
  3

  So where do I start as you well know this Flagstar used to be Wellsfargo, And before that another bank which is great because the bank is located on a corner where businesses and residents a like thrive. But anyway this review is about Flagstar,now I do use this bank, by inheritance if you know what I mean. I gave the bank 3 stars because it’s not what I’m accustom too, set up is a lot different and customer service could be better. The ATM machines were giving me problems in the beginning but of late has improved with new set up. I will continue to support this Business in hopes to see it one day become what I believe the people and workers hoped it would be. Sharing this information with the viewers and public is only in my opinion is to help The south side of town and Fort Wayne overall. These reviews are for you the people to have an insight or may be an ideal of where you’re going and what you are dealing with but ultimately you should explore these places for yourself.

  Response from the owner

  Thank you for taking the time to provide your feedback. We apologize we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• B

  Bernadette Thomas
  3

  My experience was just to long...Over 2 hours of my time just to open a checking acct... My Bank person was nice, Also why Don't you have something Special for Seniors like other Banks... She kept pressing that there is No Cushion if I went over...You're the only Bank that does that. It's alot of things I'm unhappy with and I'm sure my business won't be there long, that's why I didn't connect you to my payroll direct deposit...

  Response from the owner

  Thank you for your review, Bernadette. We would love to hear more about your experience so that we can use your valuable feedback to deliver a better experience next time. Please reach out to us at (888) 248-6423 during the below times with any further comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• D

  David Weisberg
  5

  Patricia was the banker who assisted me with opening my new account. She was very pleasant and made the process easy and enjoyable.

  Response from the owner

  Thank you for sharing your experience with us, David. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Patricia. We will be sure to let Patricia know. It was our pleasure serving you and we hope to see you again soon.

• S

  Shawntae Moore (Mrs. Moore)
  2

  The process is crazy. After sitting with a teller for about 45 minutes, I still had to go wait in a long line for about 20 minutes to add the money to the account. When you would think that the teller you opened the account with should have been able to do that. Once I finally made it out of the line, I had to go back and wait another 10 minutes to finish everything up. Now at one point the teller walk away from me and went into an office where she stayed for 10 minutes. Only for her to come out and find that it had nothing to do with me or my account.... So unprofessional!

  Response from the owner

  Shawntae, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• G

  Grace Point Sellers
  1

  I have been sitting here for almost three hours to see a specialist. As I sit here and see workers sitting on their cell phones not helping the ever growing room of people needing assistance and no one reassuring us that they are doing the best they can, I am deeply considering and will change to another bank after the holidays. My money that when it was Wells Fargo was available as soon as I deposited it into the atm, now I am having to wait till after Christmas to get it. Happy holidays to us. Gez.

• N

  Neil Sowards
  5

  The bankers, Katelyn and Zaw gave excellent help in a very caring, but professional, way. They went out of their way to help a refugee with paperwork needed for his Medicaid application. This bank is busy, but it is worth the wait for the wonderful help that is given. Thanks a lot.

• J

  Jamar Turner
  5

  Had a great experience! Mrs Gorman was excellent! I wouldn’t bank with anyone else!..

  Response from the owner

  Jamar, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• T

  Tod Martin
  5

  I had the most Respectful and insightful representative from the FlagStar bank .Ms Itzel cebrero.and staff

  Response from the owner

  Thank you for sharing your experience with us, Tod. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• D

  Deborah-Alexis Tyra
  1

  WORST BANK EVER I WAS ROBBED BLIND DUE TO FAULTY SECURITY AND COMPUTER GLITCHES. INSTEAD OF HELPING ME THEY CONDEMNED ME AS A LIAR AND FRAUD AND FROZE UP ALL MY MONEY.TERRIBLE PLACE TO BANK