Fifth Third Bank & ATM E Tillman Rd, Fort Wayne

Fifth Third Bank & ATM Reviews

• R

  Rabia Ibrahim
  1

  The manager from there was extremely rude to one of the clients who doesn’t speak English. Definitely calling the main bank to make complaints. People from this bank need to be respectful and have the patience to do the job that they get paid for.

  Response from the owner

  Rabia- Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• L

  Lee Lavassaur
  1

  This bank is a joke. If you have to go in for any reason, you will be waiting way longer than you want to. If one of their friends come in you might as well leave immediately because they talk and joke around forever. When they do finally get to you they can't help you because the only person that can is either on lunch or isn't working that day.

  Response from the owner

  Hi Lee, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• J

  Jim Cook
  1

  Was merrily moving right along with no problems and having a harmonious relationship with 5/3 until I visited this branch in a one-off time to deposit a check in the ATM. Their teller held the funds from my check for four days, got the branch manger on the phone to get nasty with me, and then froze my account and busted me for check kiting causing numerous overdraft charges which they happily collected. Then, they reported it to a check verification service, which kept me from opening another bank account for five years. (Fortunately, I had already opened another account before this cascade of events, but it kept me from moving) Word of advice - NEVER use a location of any chain that is in a black area of town or where the workers are predominantly black.

  Response from the owner

  Hi Jim, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• D

  Dawyn A
  2

  Tellers are rude and take their time to getting around to helping you. If their talking with their customers/friends you could be waiting a very long time. I'll go the extra miles to another branch.

  Response from the owner

  Dawyn, I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

• R

  Robert Patterson
  1

  Hardship with my credit score due to their lack of follow through and acknowledging their error. I am hitting a brickwall and no assistance or anyone to rectify this problem.

  Response from the owner

  Robert, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• R

  Rose F
  5

  Was able to accept foreign wire transfers without a hold after the first few times. Exchanged dollars for Japanese yen and vice versa. Love the different savings vehicles.

• W

  Walston Tim
  5

  This bank is amazing the help and personal assistance from Rachel to help me set up my mobile account made me feel so at home no rush even heard Rachel say she was gonna call and check up on a retired client to see if he was well!Thank you again Rachel for making this an easy and smooth transition

  Response from the owner

  Thanks for the love. 💙

• B

  Bryan Holloway
  5

  I bank here and the entire staff is awesome. Understood what I needed got an answer within the hour

• M

  Meagan Ballard
  1

  Atm never works there it's always out of order

• C

  Chad Auld
  3

  Slow process to make deposits or set up appointments.