Flagstar Bank Michigan Ave, Canton

Flagstar Bank Reviews

• J

  Joy Jones
  5

  I went into Flagstar after having a poor experience with my credit union. I was greeted and taken right away to sit with a banking representative. Great customer service and I was made to feel valued.

  Response from the owner

  Thank you for sharing your experience with us, Joy. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• A

  Almira Rimando
  1

  It took more than an hour to open a new account, and was not even completely done during that amount of time. The mobile part was not set up, I was not able to access my account through my phone. I was told to call back to finish the process. The lady was very nice and apologetic about the whole thing but this was the longest time I had to spend in a bank my whole life.

  Response from the owner

  Almira, thank you for taking the time to provide your feedback. We understand your frustration and apologize that we provided a less-than-ideal experience. Please contact us at (888) 248-6423 during the below times so our team can work to resolve your issue and make sure you have a more positive experience with us moving forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• C

  Chri S Wendorf
  5

  Love this bank, they always help me out, very friendly

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• J

  Judith Mathews-Emry
  1

  This bank was taking money out of my husband's account with out his approval and knowledge. Avoid at all costs! When I wanted to be added on to the account and get a debit card attached to the account they managed to screw it up and I had to fight them tooth and nail. Really 3 times inhad to ask?! Avoid avoid avoid!!!!

  Response from the owner

  Judith, thank you for giving us another opportunity to address your concerns. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• S

  Shannon West
  5

  The customer service reps are very helpful and take the time to explain things to me.n

  Response from the owner

  Shannon, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• R

  Renayde Dooley
  5

  Excellent customer service and support. A top-notch bank with excellent employees.

  Response from the owner

  Thank you for your kind words. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• B

  BigBrother Ki
  5

  Wonderful customer service, staff treats me like family it's great, wouldn't switch to another bank. Keep up the great work.