Flagstar Bank W Saginaw Hwy, Lansing

Flagstar Bank Reviews

• S

  Sterling Gordon
  1

  This bank and particularly the manager Ann is the worst bank customer service I have ever witnessed or experienced. They’re not helpful and act like they’re doing their customers a favor by holding and investing their money, paying low interest in return, and making it virtually impossible to access your money without jumping through several hoops and the hoops change daily. There is no consistent policy on closing your account and transitioning accounts due to divorce, asset allocation, death, early withdrawal or whatever reason I have or choose. IT’S MY MONEY! The story should be consistent and I shouldn’t get an attitude from a branch manager who makes a good living doing little, has ZERO customer service skills, and makes her money ONLY because people like me have kept their money there for decades. Worst bank and staff ever!

  Response from the owner

  Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• L

  Linda Dunn
  1

  The bank manager Ann, was very argumentative. She is very rude and should not work with the public. Most of the employees are not very helpful or informed. I will never do business with Flagstar again 👎👎👎

  Response from the owner

  Linda, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• M

  Monisha Jones
  5

  Flagstar team does an OUTSTANDING job making sure their customers needs are met! I highly recommend Flagstar Bank to all my family & friends.

  Response from the owner

  Thank you for sharing your experience with us, Monisha. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• I

  Ismerai Alvarez
  5

  Always polite and very helpful. Excellent customer service!

  Response from the owner

  Thank you for sharing your experience with us, Ismerai. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• O

  Owen Kerr
  5

  Everyone who assisted me in starting my accounts was spectacular! 6/5! Would bank again!

  Response from the owner

  Thank you for sharing your experience with us, Owen. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• T

  Tyler Alcaraz
  5

  Flagstar in lansing michigan on west saginaw have helped me with everything I needed

  Response from the owner

  Tyler, thank you for your positive review. We would love to know how we exceeded your expectations or if there is anything we could do to improve your visit next time. If you’d like to provide any further feedback, please reach out to (888) 248-6423 during the below times: Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• K

  Kyle Hilton
  5

  Very knowledgeable, friendly, and helpful staff!

  Response from the owner

  Kyle, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.