Fifth Third Bank & ATM W Saginaw Hwy, Lansing

Fifth Third Bank & ATM Reviews

• V

  Vashaunda Martin
  1

  I went to this location to deposit $825 cash into my son's bank account for his car insurance via the drive thru. A trip I thought would take 5 minutes, turned into a nightmare. When the teller took my tub she returned to say she would need my identification, and upon asking why she stated the computer may ask. I explained to the elderly white woman that I make this deposit all the time. She then advised for me to send my identification anyway. I advised I didn't have to for cash deposit. After an extenuating back and forth, I asked for my money back. As an African-American mother the disrespect I received was unnecessary. Fifth Third everyone is not scammers and the African-American community has money just as their white peers. I hope you'll provide some training to your staff. Although, I live in this area, I'll never use this location again, and I have been for 2 years.

  Response from the owner

  Hi Vashaunda. Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us.

• N

  Nicole Leigh
  2

  I personally have had very few experiences at this branch that I would say are good. It seems like they have a high turnover rate of bankers, and a lot of personal banking problems have happened that stem from misinformation, or a lack of communication with the staff and myself/my husband at this bank. We are in the process of switching to the Grand Ledge branch as we have found their service to be better.

  Response from the owner

  Nicole, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• D

  Dan Hoying
  1

  One of the employees behind the counter was not wearing a mask today 1/04/2021. I had to approach the counter and come within 6 feet of this person to conduct business. Drawing an imaginary straight line from me to this person, there was no glass barrier in between us either. This person made no attempt to put on a mask the entire time I was in the branch. The other time I visited this location, months ago (at least post-August), I had to remind the employees to wear their masks over their noses.

  Response from the owner

  Dan, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• J

  Jim Ward
  5

  What a great crew! After one minor issue which was immediately corrected by the branch manager shortly opening an account i have been thrilled to visit this location and drive out of my to see my personal banker Cynders regularly. The whole crew is amazing!

  Response from the owner

  Hey Jim! We've got your back! So glad we were able to help.

• A

  Asia Sain
  1

  I have had fifth third bank for a few years now. And this year of all years during a pandemic i haven’t had the best experiences. Would highly recommend a different bank.

  Response from the owner

  Hello Asia. I'm sorry to hear that. Please call us at (877) 833-9973 so we can help. We value your business.

• M

  Mark Schneider
  5

  John Cat at the West Saginaw location is extremely help with all of my accounts both business and personal in addition they helped me with a mortgage on my daughters house in Traverse City.