Flagstar Bank Romence Rd, Portage

Flagstar Bank Reviews

• B

  Bryan Sallmen
  1

  I have been a customer for 10 years. Business and Personal. Every time I go into the office, I don’t recognize anyone. Their turnover is terrible. They will not promote within, so they lose all of their good employees. Their online and mobile banking is horrible. I just logged into my account and it’s asking me questions I don’t know, or remember setting up. With them, everything is difficult.

  Response from the owner

  Bryan, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• G

  Gina Mordhorst
  5

  The people at the Flagstar bank were very helpful. My situation needed someone understanding and open to work with me. I was so happy to do buisiness with Flagstar bank. Its close to the shopping mall centers also.😀😁

  Response from the owner

  Thank you for sharing your experience with us, Gina. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• T

  Tyler Roberts
  5

  Always been quick and easy whether it's a drive through deposit or I'm stepping in for a withdrawal or to cash a check!

  Response from the owner

  Thank you for sharing your experience with us, Tyler. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• G

  Ge isch
  1

  I came to Flagstar on Romence for a home loan. I wanted a local bank to deal with so I could talk to people when I needed to, and their online payment system was easy to deal with. Not even two payments on my home later, they’ve hucked my mortgage down the river, selling it to some hole in the wall in Pennsylvania that requires you mail in a check to pay your mortgage. Now I have neither a local bank to deal with NOR the online payment system I came to Flagstar to get. I was coaxed into going to them because of their services and they burned me. If you’re looking for a bank that cares look elsewhere.

• A

  Allen Wesley
  1

  Do not, I repeat do not get a home mortgage from Flagstar Bank. I chose the Portage location as my mortgage service due to wanting to have my mortgage locally and their online services with ability to manage and pay your mortgage online. After 1 payment, yes 1 payment, I receive a notice that my mortgage is being transferred to some fly by night mortgage company in Pennsylvania. No online access to pay or mange your mortgage with new provider. This was never disclosed during the entire mortgage process. I specifically told my mortgage officer that I did not want my mortgage being sold off to another lender as I had been burned previously by this exact scenario. If you want to deal with a bait and switch company, go with Flagstar.

• A

  Alexandria Courtney
  1

  I created an account over a week ago, and I still can’t access it online or in the app even though I have a card and money in the account. I have online banking set up but can still only view my old account.

  Response from the owner

  Thank you for alerting us to this issue. We understand your frustration and would like to help. Please reach out to us at (888) 248-6423 during the below times to speak with a representative who can help. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.