Firstmark Credit Union S Zarzamora St, San Antonio

Firstmark Credit Union Reviews

• A

  Alicia Felix
  5

  Banks representative was very knowledgeable and courteous. She explained things I was interested in and took her time in doing so. Bank should have more people like her. She has lots of people skills, and I definitely will go back to her, when I need someone to help me out with my decision making. 😊

  Response from the owner

  Hi, Alicia. Happy we provided you with the level of service you needed. Thank you for your review and membership with Firstmark Credit Union!

• M

  Margie Bañuelos
  5

  Always a great experience with Firstmark Credit Union. Best customer service with every associate I encountered.

  Response from the owner

  Hello, Margie. That's great to hear! We appreciate your sharing your experience. Thank you for being a valued Firstmark Credit Union member!

• C

  Carolina Aguileta
  1

  I was very unsatisfied with how they have there poles out front with the parking. The color blends in with the building and you can't tell they have them there also you can tell how many times they have been hit as well as myself. I came to help with my cousin out with an errand never again will I come here. Please change the color because it sucks hitting out vehicles!!!

• J

  John Aguilar
  5

  I had a great experience opening my new account at First mark. They're staff was very friendly and professional. I was in and out in about 20 minutes and was given my debit card before leaving.

  Response from the owner

  Hi, John. We appreciate you taking the time to leave us your review and feedback on your experience when opening an account. Thank you for becoming a Firstmark Credit Union member!

• i

  ivonne ramos
  1

  The lines are always long. I was sitting in a traffic jam off Militiary Drive just to turn in the bank. I just got in to the bank lines and have been waiting for an hour. Saturday the bank drive thru was closed, while many of us were just waiting in the line to get in. This place is awful. I only come here one time a month to pay my landlord her rent but otherwise this would not be my bank. Horrible, Awful, Inconsiderate bank.

  Response from the owner

  Hi, Ivonne. We appreciate your patience and apologize for the long wait time. We have recently adjusted our hours to be Monday through Friday from 9 a.m. to 6 p.m. Please email us at [email protected] with your phone number to further discuss your visit as we work to provide a better member experience at our busier locations. We look forward to hearing from you. Thank you.

• E

  Evelyn Trinidad
  1

  My parents have banked here for over 30 years. Their mail was stolen from their house and 2 checks were altered. One can clearly see they were forged. My mom is 87 years old and can barely walk while my dad is for the most part is home bound. He is 89 years old and has several health issues. She went to the credit union to report what happened once she received her bank statement. She was assured things would be taken care of and would get her money back which was over $800. That same day she went to the police to file a report. It's been a LIVING HELL since then. Shes gotten calls from the Risk Management saying they were not going to credit her account!! What the Hell??? And this to an elderly person over the phone. She goes a 2nd time to the branch and fills out MORE paperwork and in undefined terms is told that her money cannot be returned as it was an INSIDE job! Inside as in our family??? I clearly am appalled at this! I'm a retired teacher, my sister is a teacher, my brother is in the medical field and my other sister is retired from banking. So we clearly take this as an insult..an absolute slap in the face! Well after she got another call she goes for a 3rd time to the branch and on again fills out more paperwork and goes to file yet another report with the police. She has not been able to sleep..she doesn't want to eat...$800 may not seem like alot fo some people but to them it's like a million dollars. My dad is on heavy duty meds that are very expensive. My sister who is a teacher has been taking my mom, but no one can give them clear answers. We feel insulted and profiled by the innuendos. The fact that she is elderly and Hispanic and hard of hearing makes us think that she is being targeted and her fears are not being put to rest by any of the personnel at this institution. What's going on? What happened to helping all especially the elderly??? If anything happens to either one of my parents you better believe this will make the news. I'm telling ALL my retired teacher friends to change banks and any and all my friends and acquaintances! THIS IS ABSOLUTELY HORRIBLE AND A NIGHTMARE!

  Response from the owner

  Hi Evelyn, Protecting our member’s privacy and security are of the utmost importance to us. We would like to have a manager from our Risk Department contact you. Please email your number to [email protected] so that we can connect with you directly. Thank you.

• L

  Luis Martinez
  1

  Bank charges you the over draft fees even if you get hacked. They still pay it and chanrge you over draft fees. Of course they don't tell you this when you ask for the non over draft charge to be activated

  Response from the owner

  Hello, Luis. We apologize for the issues you are experiencing with your account. Can you provide us with your phone number so we can call to discuss your account and overdraft charges? Please email us at [email protected]. Thank you for your review.

• M

  Marcella Cabello
  5

  Everyone wrking their were all friendly & opening up my account was so quick & fast.

  Response from the owner

  Thank you for your review, Marcella! We are excited you chose Firstmark Credit Union. We look forward to your membership!

• N

  Norma Belmontes
  5

  Thank you for the great service on setting my son's account very promptly and professional at the same time

  Response from the owner

  Hello, Norma! We appreciate your review and look forward to continually serving your financial needs. Thank you for your membership with Firstmark Credit Union!

• J

  Johnnie R
  5

  Great people help me with my financial needs thanks Firstmark

  Response from the owner

  Hello, Johnnie. We are always here to help with your financial needs. Thank you for being a Firstmark Credit Union member!