FirstBank Mortgage Elmore Rd, Crossville

FirstBank Mortgage Reviews

• C

  COLLEEN MARSH
  5

  Best loan experience ever!! The mortgage banker at First Bank, Joshua Plemmons was very professional and knowledgeable. He kept me informed with my loan every step of the way. He was always available if I had a question or request and made things go very smoothly. It was great to have someone local that I could talk to face to face and know that he had my best interest at heart. We ended up getting to close on the loan two weeks earlier than expected, had a lower interest rate than we thought and received more cash back than we had planned for. The closing costs were about $1000 less than my current mortgage company and rocket mortgage had offered me. I would recommend Joshua Plemmons and First Bank to anyone who needs a mortgage loan! Thank you so much!

  Response from the owner

  Wow, that is all excellent to hear, Colleen! We appreciate you taking the time to share your positive experience, kind words, and recommendation. We're so happy FirstBank could help- thank you for trusting us!

• J

  Jessica Ainsworth
  5

  FirstBank was wonderful to work with. Jeremy Shoemaker in Crossville, TN was there every step of the way and provided timely impeccable service. Buying a home can be stressful and he had all bases covered for the loan. Jennifer was also nice to work with. Awesome team of talented, and kind people. I highly recommend!

  Response from the owner

  We are happy to hear your experience was a positive one, Jessica! Thank you for trusting FirstBank Mortgage!

• T

  TheRanger115
  5

  Great service and are saving us a lot of money refinancing our home mortgage. Jeremy Shoemaker has helped us so much answered all our questions and made us feel like a valued customer. Thank you so much.

  Response from the owner

  That is wonderful to hear! Thanks so much for leaving us a review.

• B

  Brian Christopher
  5

  Jeremy was always attentive to our client and ensured we were able to close on time without any roadblocks. Jeremy worked well with our client and the home buying experience was a success. Compass Realty Group will be referring more of our buyers to Jeremy because of his Great customer service and communication along the way. Thank You Jeremy

  Response from the owner

  This is wonderful to hear, Brian! Thank you for trusting FirstBank Mortgage! We appreciate you!

• S

  Stephanie Jones
  1

  Jeremy made this process way worse than it could have been. My mortgage process was started over 60 days before I was planning on closing and three weeks before closing I was told I never qualified for a usda loan and only qualified for fha. So three weeks before closing the whole process had to start over and we barely finished in time. This was not the first issue, we had problems getting jeremy to be clear about what we needed to send him. I thought we had everything he needed and then three weeks before the loan was to be finished he gave me a list of new things sending us into a scramble. Even in the beginning I thought we had our interest rate locked in then weeks later he called to tell me we needed to lock it in still. I would never recommend him to anyone, thats for sure.

  Response from the owner

  Thank you for your feedback, Stephanie. We’re sorry to hear we did not meet your expectations. We will share this with our team so that we can improve. We appreciate your business.

• K

  Kristie Isaacson
  5

  Jeremy was GREAT to work with from start to completion. He was very prompt in all communications and always provided clear explanations in every "next step" of the process. He made every effort to provide us with details and options according to the most up to date and available information. He provided guidance that would help us achieve our desired goal.

  Response from the owner

  This is great to hear, Kristie! Thank you for the review!

• B

  Barbara Bridges
  5

  Jeremy was very thorough and kept us informed throughout the whole process. The process was very smooth and easy to understand.

  Response from the owner

  That's wonderful to hear, Barbara! We're so glad you had a great experience. Thank you for trusting us!

• L

  Lisa Harris
  5

  Not only did First Bank assist me with establishing my credit when I had absolutely none but have ensured that the steps I have taken have been a true asset to my financial well being. First Bank has gone out of their way with regards to working with me and making sure that I am now after 6 months financially secure both credit wise as well as monies invested. As a REALTOR they are definitely on my referral list to my clients.

  Response from the owner

  Wow! This is awesome! Thanks so much for sharing, Lisa!

• P

  Paula Hine
  5

  Jeremy was wonderful and so helpful through the whole process. So grateful to Jeremy and First Bank!

  Response from the owner

  Thank you for the review, Paula!

• E

  Eric wilkey
  5

  Couldn't ask for any better service across the board. Never slacked on keeping me updated as soon as anything changed with my mortgage loan application process. Always friendly never pushy and always there for any question I had day or night. HIGHLY RECOMMEND

  Response from the owner

  This is great to hear, Eric! Thank you for your kind words and your review!