First Virginia W Mercury Blvd, Hampton

First Virginia Reviews

• K

  Keisha Roberts
  1

  When dealing with peoples hard earned money- you should take extra care in the work in which you do. At no time should one of your employees mistakes cost a customer more than they even owe you, because they don’t know what they’re doing and put a wrong date in the system. Also let’s be clear this is NOT the 1st time the mistake happened. I can assure you your “sorry”does not pay a mortgage or any other bill due NOW that you have caused the problem. YOU ARE DEALING WITH PEOPLES MONEY—IT IS NOT A GAME!!!

  Response from the owner

  Thank you for sharing your feedback. We apologize that your visit did not meet expectations. It is our goal to always provide an excellent experience. Please contact our Customer Service team at 1-855-920-9800 to discuss your recent visit. We would like the opportunity to deliver a positive experience for you.

• S

  Sun of Sotep
  1

  Before doing business here, you will be asked for your name, address, phone number, SSN, a copy will be made of your ID and these people will take a picture of your face. Even if your just buying a money order, which simply requires your name and payment Make of that what you wish. When asked why, the response; "we get this information from all our customers. In other words, they have no idea why they're made to do so. I won't be back. I will never be back.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• j

  just me
  5

  I was frustrated due to previous obstacles with other businesses. The representatives were accurate when giving information over the phone as well efficient and courteous when I arrived on site. I truly appreciate just being able to relax based on the confidence displayed while providing the service I needed.

• M

  Maschine Moses
  1

  This place has terrible customer service.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• E

  Edward Dearborn
  5

  Always professional and good to deal with