First Tech Federal Credit Union W 11th Ave, Eugene

First Tech Federal Credit Union Reviews

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  Steven Tucker
  5

  I can't imagine how anyone has had problems with this CU. They have always gone above and beyond for my wife and me, starting with financing our truck 17 years ago, when nobody else would because we had avoided loans and credit cards when we were young. We now have business accounts (opened in minutes), and recently i became my mother's payee for social security, and they helped me open a fiduciary account, and get a separate debit account for mom to have her own card that didn't access her primary funds. Our only credit card is 1st tech, and it will stay that way. If we ever buy a house, it will be with 1st tech, because we know they don't sell off the mortgages they hold. We can't imagine ever having to contend with a bank again. Plus, the people working there are always friendly - because they don't hate their jobs, like bank tellers always do.

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  Theresa Boss
  1

  My account will not allow me to do mobile deposits, I have called and emailed twice with lame responses that they have emailed the back office to see how to fix the problem but have NEVER GOTTEN THE SITUATION RESOLVED. So much for 24-48 hr response and hep! I will be moving my banking as well as my moms since there obviously are not a very competent credit union. Sad really because the branch people are always nice and very helpful but for the rest of you unfortunately your worthless!

  Response from the owner

  Hello Theresa, I am sorry to hear you didn't have a great experience working with First Tech. I provided your feedback regarding our response time to our management to be reviewed. Your feedback is important to us as it provides us with the opportunity to improve. I confirmed that our eSupport team was able to resolve this issue for you and sent you a follow-up email. If you have any further issues please contact them and they can help troubleshoot the problem. We appreciate your membership!

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  Elaine Snow
  1

  I have been trying for a week to get a copy of my bank statement . I was told on Tuesday they would send me a copy to my email, I am still waiting for this to happen. Service at my local branch is a five but at their main office it is a complete failure. We have been with this credit union since 1965, through many different owners. I am to the point I am ready to seek a more responsible institution.

  Response from the owner

  Hi Elaine, I’m sorry to hear you didn't receive the email you requested. I looked into this for you and found that Dana sent that to a few days ago and she's resending it to you now. Please check the SPAM folder if you don't see it in your inbox. Please email us at [email protected] if you don't receive Dana's email by end of business day today. We appreciate your membership. Thank you!

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  kaizen era
  1

  They destroyed my credit. I took a loan and paid it back and yet still they are reporting that I am defaulting on a debt of 0.00 for nearly 4 years now. They said they had it fixed about 2 years ago but it is still showing up as an unpaid balance due.

  Response from the owner

  Hi Kaizen, We would like to take a look at your situation in more detail. Please email [email protected] with your contact information and we'll get back to after we have had a chance to review. Thank you.

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  Brian Evans
  5

  Nothing but Kudos for First Tech. I went in and Cha helped me completely. Treated me like I had a million dollars in my account. This place is awesome. Clean, professional, courteous and welcoming. Appreciate youuuuuuuu!

  Response from the owner

  Hi Brian, that’s wonderful to hear. We'll share this great review with Chance and the team. Thanks so much for leaving us a review. We look forward to seeing you again. Have a wonderful day!

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  Kimberley Murphy
  1

  I have been with this bank for 22 yrs. Last week I had an auto pay for my insurance company scheduled for Thursday. Thursday afternoon at 2:15 pm i got an email from Farmers thanking me for my payment. Friday afternoon i went to the First Tech Eugene branch and asked the drive thru teller to withdraw all my AVAILABLE funds. I am a busy single mom working 50+ hours a week. Last Friday i barely had enough time to take a lunch break to withdraw my rent money so i wasn't keeping track. Anyway the teller allowed me to withdraw pending funds as well so now I'm $134 overdrawn. They refuse to admit it was their mistake so now I'm screwed. No food for this week i guess. Thanks alot👍

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  justin smith
  1

  Literally the worst credit union on the planet. I was conned into opening an account by the bank staff to be a co signer for a loan we didn’t end up using because we found a better rate elsewhere. I shouldn’t have had to open an account just to find out what we qualify for. Now I’m stuck with an account I’ll never use and don’t what to close because it affects my credit. Thanks for nothing first tech.

  Response from the owner

  Justin, we’re sorry to hear about this situation. We’d like to look into it more. Can you email us at [email protected] with your contact info so we can pull up your account and take a look? Thank you.

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  Savannah Soltero
  5

  Need to find out why my debit card got declined somehow?

  Response from the owner

  Hi Savannah, please call First Tech at 855-855-8805 for assistance with your debit card. Thank you!

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  Keiri Payne
  1

  If you get paid on a Friday don’t expect to actually be able to access your paycheck until the coming Tuesday. They can and will shut your card off without notice when they suspect fraud (even if thats not the case) they pretty much hold your own money hostage. Worst credit union ever.

  Response from the owner

  Hello Keiri. I’m sorry to hear about your recent experience with your pay check and the shutdown of your card. Can you tell me if your pay check is being directly deposited into your account? If so, there shouldn’t be a hold. Please email us at [email protected] if you would like more information about setting up direct deposit.

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  Josh Yaspan
  2

  Branch in itself is ok. Some of the people are nice. The bank itself wont do half the things they say they will though. One such example is when I tried to open a business account. When I opened my personal account, I was told I could open a business account for my "day trading" company. They lied. The account was denied. They said they never approve these accounts in the first place. Similar to the situation that the MJ farms and dispensaries are dealing with. It isn't right that legally licensed businesses in the state of OR cant open a bank account. They should not deny accounts based on personal opinion. My big money will not stay in this bank.