First Tech Federal Credit Union Sw Nimbus Ave Ste A, Beaverton

First Tech Federal Credit Union Reviews

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  Tom Doherty
  1

  This place have gone downhill. I been banking on this branch for 20 years. In the recent years. They can't keep good employees around. The manager Todd has no common sense of customer service and time management. The teller went to lunch. I sat there for almost 40 min. With everyone. Al I wanted is to deposit cash. I watch this manager just walking around not doing anything and just greeting customer telling them they just hired 2 new employees and telling everyone that walks in the same story. Be a manager and jump on there and take care of peoples business transactions learn to multi task. Until his teller come back from lunch. Instead of making excuses and doing nothing but great customers. I witness 3 people walk away and 9 people waiting on line and getting upset. I guess it doesn't take much to be a manager at this FirstTech. Branch. What a joke!

  Response from the owner

  Hello Tom, I’m sorry to hear you didn’t have a great experience working with First Tech. I’d like to look into this situation more, please send an email to [email protected] with your contact info so we can review and follow up with you. Thank you!

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  Olika Eras
  1

  Agree with the previous comment. Came in to close an account as Colorado doesnt have an in - person branch easy to find. Not impressed with the customer service. The manager ,in stead of helping to close an account ,asked me to sit down and proceeded to his desk. Must be important. About 7 customers waiting. That's one of the reasons I'm closing an account in the first place. No customer service.

  Response from the owner

  Thanks for taking the time to leave us a review, Olika. We're very sorry for your experience. I'd like to log your feedback and share it with our regional director. Please send an email to [email protected] with your contact info so we can address this with the branch manager. We appreciate you providing us with the opportunity to improve. Thank you!

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  Touraj Goudarznia
  1

  I went to this branch for wire transfer. I was told the "wire transfer" is appointment based(I didn't know that) and you can do it yourself. My expectation was to take care of my business, since I was already there. If I can do wire transfer at home the lady standing in front door at branch could do it for the customer and make the customer happy. I'm not happy!!!

  Response from the owner

  Hi Touraj, I’m sorry to hear about your experience. An appointment is recommended, but not required. We have provided your feedback to leadership. For future visits, you can schedule an appointment on our site at https://www.firsttechfed.com/bank/digital-banking/appointments Thank you!

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  Sasha Smithe
  4

  The two young people that helped me at the counter today were very friendly and helpful, actually they were great! Unfortunately, there's almost always a wait, but the friendly staff helps make up for it. I've been with this bank for a long time, since it was SECU. Unfortunately, I think I'm going to have to go to another bank because their APY on the savings is rediculously low, and has been for some time now. I've lost a significant amount of money because of this. I've been trying to hold out, but it hasn't changed. Another complaint would be that they don't provide photos of checks, which can come in very handy in certain situations. On a positive note, the staff has been outstanding, for the most part, throughout the years - very personable and will go the extra mile for you. They've always had good used car loan rates, and the online banking system is very user-friendly.

  Response from the owner

  Hi Sasha, We appreciate your feedback and will share your kudos with the Nimbus branch about their great service. Thank you for giving us the opportunity to hear and respond to your concerns as well. Please email [email protected] with your contact information so I can log and share your feedback. We provide check copy images of cleared checks, so if you need one please submit a Secure Message through Online Banking or call 855-855-8805 and we can assist. Please know that we take your review seriously. Thank you.

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  Sunny Arruda
  1

  Drive through was closed today. My disabled daughter was met at the door and told it would be a 30 minutes wait to deposit our rent into the landlord’s account. Seriously the poorest staff management I have ever seen. My daughter told them she couldn’t stand that long and they expected her to come back in 30 minutes, as if she had no other obligations. I’m so over the excuses. Businesses need to figure it out and provide the services advertised.

  Response from the owner

  Sunny, we apologize for the inconvenience as the drive up at this location is temporarily closed due to an unexpected issue we're working to resolve. Please leverage our site services https://www.firsttechfed.com/experience-centers/oregon/nimbus for the most updated information. You can contact our Contact Center by dialing 855.855.8805 in the future for any other immediate needs or information. Depending on your service needs, you may benefit from the services provided through the Shared Branching and CO-OP Network or self-service options provided in our mobile app. We appreciate your feedback and apologize for the temporary drive up closure. Thank you!

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  The Mighty Garage
  5

  I just wanted to send a note of appreciation to the team at First Tech on Nimbus. I just passed the office and it reminded me to send this note. They helped me enormously close on a car loan at really short notice a couple of weeks ago. Even though the office was really busy on a Saturday morning, the team was extremely efficient and friendly to everyone arriving. I'm really grateful to First Tech and this was another reason why my family and I have been with them for 23 years. Best wishes.

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  Lauren Harkins-Niemer
  2

  My experience is often the cash machine is down. Last time cash machine was down and the drive through window was closed. Must have been 12 people waiting in lobby.

  Response from the owner

  We’re sorry to hear about your experience, Lauren, but the feedback is appreciated. We will share your feedback with management.

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  Leny Bobouski
  1

  hard for disabled people, and the drivethough is closed without notice. also the phone number does not work it does not allow you to find out if the drive through is open

  Response from the owner

  Leny, we apologize for the inconvenience as the drive up at this location was closed due to an unexpected issue we're working to resolve. Please leverage our Contact Center by dialing 855.855.8805 in the future for any other immediate needs or information. Depending on your service needs, you may also benefit from the services provided through the Shared Branching and CO-OP Network or self-service options provided in our mobile app. We appreciate your feedback and thank you for your membership!

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  Kim Corona
  1

  This is a difficult location to retrieve cash from. If you have lost your ATM card, they'll mail your new pin separately. And can only be sent via snailmail. The ATM outside takes approx 10 minutes to go thru all of their prompts. And since they are appt only inside,you can expect 20 to 30 min.wait times in the drive up. The tellers (that are left) are friendly but their location and practices have prompted me to do my banking elsewhere unfortunately. **no longer doing shared branching is also a major pitfall.

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  Emily C
  1

  I've been very happy with First Tech, until today. For the last four months I've been paying my mortgage in person. Because of the pandemic, customers wait outside until a representative is free. This was no problem at all; a reasonable precaution. Today, however, I came to the Branch to make my payment as usual and was told that I needed an appointment to do this and there was nothing more available today or tomorrow. I tend to make my payments toward the 16th of the month, since it aligns more closely with our pay periods. I went ahead and paid online today, since I had no other option. The last time I used the online service close to the deadline, I was assessed a late fee because it didn't post on the 16th. Never mind the fact that I paid it and made the transaction by the 16th, which is the last day to pay without a late fee. So now for routine banking you have to make an appointment?? This is absolute nonsense; the Covid situation is beginning to show improvement and First Tech is making it harder to bank. The lobby at my other bank has been open for months with masks and distancing; otherwise things proceed normally. I am extremely disappointed that First Tech has chosen to make it more difficult to do simple transactions.

  Response from the owner

  Hello Emily, I’m sorry to hear about your experience. I would be happy to look into this for you. Please send us an email at [email protected] with your contact info so we can review your accounts and follow up with you. Thank you!