First State Community Bank W Outer Rd, Imperial

First State Community Bank Reviews

• M

  Meghan Thomas
  1

  Long review but worth the read. I started a new account in Fredericktown, but since I was traveling up here some paperwork was sent to the imperial location. Well, I thought it was at the Shady Valley location & wasn’t aware they do paperwork through drive through. So I traveled from Shady Valley to this one & told the young girl at the cashier desk what was going on. She sure was NOT helpful and rude. So I asked if she could just check if the paperwork could be sent hete. Nope, she called Shady Valley to confirm that they do paperwork instead of doing what I asked. So, then I go to Shady Valley, and low and behold my paper work was at you guessed it, THIS LOCATION!!!!!!! So, if the young GIRL would have just done her job and looked some stuff up, I would have gotten my paperwork done without having to waste gas. Thankfully, Shady Valley was nice enough to just transfer paperwork to their location for me and I can avoid this one. I’d drive all the way down to Fredericktown to avoid this location too. That CHILD definitely deserves a refresher in customer service and a new training course in her job. I didn’t know it was so hard to click and type a few things in.

• m

  mandy pfingsten
  1

  IIf I could give no stars I would they are terrible! My grandma who is 85 years old cannot walk cannot do nothing for herself has went through hell every month with these people it’s like they try to keep her money I’ve never seen a bank so ignorant!

  Response from the owner

  Hello Mandy. Thank you for the feedback. We strive to make every experience a great one. We wish that yours would have been better.

• S

  Synergy Relocation
  5

  I'm unsure why anyone would argue why the customer service is less than 5 stars. My family and I have been with First State Community Bank since 2014. Everyone has always been pleasant and helpful. In 2018 I was even notified that my account was hacked and they were able to stop the fraud before and damage was done. I will never bank anywhere else. Locally owned and operated.

  Response from the owner

  Hello William! Thank you for your review. We truly enjoy helping our customers and we’re happy to count you as one of them. If you need anything else from us in the future, please reach out to our local team or call 877-955-3722.

• J

  Joshua Solver
  4

  Would be 5 star though, I didn't deal directly with this location and see some not so hot reviews at this spot, so I don't want to offset their honest feedback. Sounds like the workers here need some thank you's, maybe a little over worked, maybe need a little more AC? Maybe not getting enough oxygen w having to wear masks... That's probably what it is. I see it often and experience it myself some too; and my heart goes out to all the people forced to wear masks in order to keep their jobs... Anyways, I dealt with what I believe is their central customer service number, and the lady I spoke with was 5 stars, very nice and upbeat. Thank you.

  Response from the owner

  Hello Joshua! Thank you for your review. We truly enjoy helping our customers and we’re happy to count you as one of them. If you need anything else from us in the future, please reach out to our local team or call 877-955-3722.

• W

  Wanna Be's
  5

  Fast decent service. I haven't had a problem with them for the past 4 years I've been with them

  Response from the owner

  Hello! Thank you for your review. We truly enjoy helping our customers and we’re happy to count you as one of them. If you need anything else from us in the future, please reach out to our local team or call 877-955-3722

• C

  Country Rock
  1

  Worst customer service I've ever dealt with in 30 years

• S

  Stacey Morris
  1

  Very rude and snobby I feel sorry for their attitudes God bless them

• H

  Heather Killian
  5

  I love this bank. They are all so friendly and always lending a helping hand.

• T

  Terry Cameron
  3

  Have not got a bank statement in quite sometime and have not checked it online

• P

  Paul Schmidt II
  1

  Staff has went down hill since the old branch manger left