First National Bank Alaska Wasilla Branch E Parks Hwy, Wasilla

First National Bank Alaska Wasilla Branch Reviews

• G

  Gidget Wensel
  5

  First National Bank Alaska has been by far the best bank Alaska has to offer. I have backed with them for 37 years. They treat me as if I am family & most know my first name. I highly recommend all banking with FNBA!

  Response from the owner

  Thank you, Gidget. We appreciate you too!

• P

  Patrick Clark
  2

  Have been trying to get to this branch for the better part of a month. First time, I showed up after work because the website said they were open until 6. They were closed and had changed their hours. I tried to come in on a Saturday. Lobby is closed, says drive thru only, and the drive thru is closed....try again another Saturday and the hours changed and they're closed again. Finally got to a teller on a Saturday, asked about all the closures, and was told they had short staffing, but I could always try the branch in Anchorage (45 minutes away). Will be looking to move our organizations account away from this bank to another local credit union who has reasonable hours for those who work from 8-5.

  Response from the owner

  Hi Patrick, thanks for reaching out. Meeting your expectations is a priority for First National. Unfortunately, due to COVID-19, we have to adjust hours of operations to ensure the safety of our employees and customers. In these instances, we post temporary closure information on the bank's Facebook and Twitter pages and on FNBAlaska.com as quickly as possible. We appreciate your business and feedback to help us improve this area.

• C

  Charles Space Cowboy
  5

  I had a great experience with this branch of First National Bank of Alaska. The tellers were friendly and knowledgeable and took the time to listen. The management staff was helpful and professional, so all in all a great bank. I rate them 5 stars😊😊😊

  Response from the owner

  Thank you for the five-star review, Charles. We’re happy to hear we are meeting your expectations! Thanks for choosing First National!

• M

  Melissa Leach
  1

  My father passed away and I went into this branch to find out what I needed to begin the process of settling his accounts, I too was treated like a criminal! They were extremely rude right off the bat and we're not helpful in any way. My parents banked with these people for over 30 years, sad that this is how I would be treated in any situation, but especially this one. On top of it all, I banked with them many years ago, when I first moved to Alaska. I was not 18 at the time, but I worked and needed a bank account. My mom and dad were put on my account, but I was not on theirs. On three separate occasions, this branch tried to give me money out of my parents account instead of mine. I pulled my money and went to Alaska USA credit union as soon as I turned 18. This bank is a sad excuses for a business and I strongly recommend that you don't use their service. That's right First National Bank of Alaska, Wasilla branch, you provide a service...the money in the accounts belongs to the people, not you, so try and be a little more customer service friendly.

  Response from the owner

  Thank you for the review and comments. Customer satisfaction is a priority, and we appreciate all feedback that helps us to improve in this area.

• C

  Chase Jones
  1

  I'm not a member of this bank but I went in to make a rent payment to my landlord and I was treated like a criminal. I can't believe all of the questions they asked me in order for me to give them money. In my mind it is very simple...I give them the account number and they deposit the money. Easy right? Nope, the clerk had to go speak to her manager, behind closed doors, like 3 times before she would accept the payment. Recommend avoiding if at all possible.

  Response from the owner

  Thank you for the review and comments. Customer service is a priority, and we appreciate all feedback that helps us to improve in this area!

• y

  yohanan harvey
  1

  I attempted to get a home loan through first national Bank. After more than 6 months if delays and having to pay for more inspections and rent costing me thousands of dollars. I switched to prime lending and it was done in 32 days. With first national I had to right a letter for every paycheck I got to explain income. ITS THE SSLAME AMOUNT AS THE PAYSTUB I SENT YOU. And the loan administrator couldn't get the file through underwriting. I don't know how they could have ever got a loan for any one.

  Response from the owner

  Thank you for the review and comments. Customer satisfaction is a priority, and we appreciate all feedback that helps us to improve in this area.

• P

  Page Hall
  1

  In the 2 years after we used them for our home loan FNBA found and used THREE opportunities to take hostile control of thousands of dollars of our money. We do not have late fees, overcharges, poor credit, unpaid bills... no reason to withhold our funds or treat us as adversaries...but if we did, the financial damage created by their "policies" would have us in foreclosure right now. That^^^ was written years ago. The bank still misuses our money and I have no idea why we still keep accounts there... something we definitely need to change.

  Response from the owner

  Thank you for the review and comments. Customer satisfaction is a priority, and we appreciate all feedback that helps us to improve in this area.

• B

  Bad Apples
  1

  This is literally the slowest bank I have ever seen in my life! I have no idea what takes these folks so long to count money, but expect to spend at least 20 minutes on your own transaction and expect everyone in front of you to also have to spend 20 minutes on their transaction, so it may take you an hour to get through their drive-through!!

  Response from the owner

  Thank you for the review and comments. Customer service is a priority, and we appreciate all feedback that helps us to improve in this area. Please don't hesitate to contact us at (800) 856-4362 or [email protected].

• J

  Jim Jim
  5

  Since my first encounter with FNB in 1992 until now every experience has been satisfactory. From loans to business checking to their fine escrow department, if have found FNB to be reliable, and easy to do business with.

  Response from the owner

  Thank you for the review and kind comments!

• A

  Amanda Wiebelhaus
  1

  My landloan for 25000 took 3 months to close ... I felt like my officer had no idea what he was doing and never had a clue about the status of where we are - when I go to make monthly payments they still can never give me a balance on my loan ... DO NOT GO THROUGH THEM 4 LOANS !

  Response from the owner

  Thank you for the review and comments. Customer service is a priority, and we appreciate all feedback that helps us to improve in this area. If you need any additional assistance with this matter, please don't hesitate to contact us at (800) 856-4362 or [email protected].